Front Desk Staff (PT) - Dogpatch Boulders

Touchstone Climbing; San Francisco (CA); On-site; USD 23,000 - 32,000; Part time

Benefits offered by this job

Medical FSA

Paid Time Off

Free Gym Membership

Flexible Work Schedule

Job summary

Touchstone Climbing is seeking a Front Desk Staff member for our Dogpatch Boulders location in San Francisco. This part-time role (up to 30 hours/week) handles check-ins, waivers, memberships, and guest inquiries while delivering a welcoming, supportive atmosphere for climbers of all levels.

The position requires friendly customer service, strong computer/POS skills, and flexibility for evenings and weekends.

Qualifications

• Customer service experience is preferred.
• Comfortable with computers and POS systems.
• Flexible availability including evenings and weekends.
• CPR/First Aid certification is a plus.

Responsibilities

• Greet members and guests; check in and verify waivers.
• Answer calls and respond to emails at the front desk.
• Process memberships and online transactions.
• Manage calendar reservations.
• Resolve customer service issues professionally.

Skills

Customer service

POS proficiency

Flexible availability

Climbing knowledge

Tools

POS system

Job description

Touchstone Climbing owns and operates 19 climbing gyms across California. We’re more than gyms – we’re a community. In addition to competitive pay, outstanding benefits, free gym membership, and other perks, joining our team connects you with all we have going on in our dynamic community. At Touchstone, the Front Desk crew isn't just the welcoming face of our gym; they're the heartbeat of our community. As the first point of contact for our members and guests, they set the tone for the entire climbing experience. From greeting climbers with a smile to providing essential information and ensuring smooth operations, our front desk crew plays a pivotal role in fostering a supportive and inclusive atmosphere where climbers of all levels can thrive. Dogpatch Boulders is is looking for enthusiastic and friendly new team members to join our Front Desk Staff. This is a part‑time position, working no more than 30 hours per week.

Job Duties Include But Are Not Limited To

• Ensuring all visitors complete necessary waivers, check in and adhere to gym policies
• Making all visitors feel welcome, answering calls, and responding to emails at the front desk
• Processing memberships and online transactions
• Managing calendar reservations
• Finding creative solutions to customer service challenges, handling customer feedback and resolving any issues in a professional manner
• Selling merchandise and climbing gear in our retail shop
• Ensuring that climbing and gym safety standards are being met, giving guidance in a professional manner when needed
• Maintaining a clean gym, with no cleaning task left undone
• Support other team members and contribute to a positive team environment
• Additional opportunities to work with our communities and classes may be available in the future for interested candidates

Requirements

• Flexible availability, including evenings and weekends (no exceptions)
• Passion for climbing and knowledge of climbing terminology and safety practices
• Ability to remain friendly and calm while managing customer needs in a variety of situations
• Highly self-directed and motivated; if you see a task that needs to be done, you do it
• Comfortable and proficient working with computers and point of sales systems
• Ability to multitask and work efficiently in a fast-paced environment
• Customer service, service industry, or office management experience is a plus but not required
• Current CPR and First Aid certification is a plus

Compensation

Starting Pay is $20.00/hour. This is a part‑time position, working no more than 30 hours per week. Front Desk Staff individual compensation decisions are based on a variety of factors, including but not limited to; facility location and type, membership volume, experience, and job/position tenure.

Benefits

• Medical FSA - All employees are eligible to make Pre-tax contributions to a Flexible Spending Account for medical expenses
• Paid Time Off – Vacation and sick leave provided
• Free Gym Membership – Access to all Touchstone facilities
• Flexible Work Schedule – Supporting work-life balance

We believe in fostering a supportive and rewarding work environment where our employees can thrive.

Location

Dogpatch Boulders 2573 3rd St, San Francisco, CA 94107