Front Desk & Guest Experience Lead (Part-Time) — Free Gym Membership

Touchstone Climbing; San Francisco (CA); On-site; USD 23,000 - 32,000; Part time

Benefits offered by this job

Medical FSA

Paid Time Off

Free Gym Membership

Flexible Work Schedule

Job summary

Touchstone Climbing is seeking a Front Desk Staff member for our Dogpatch Boulders location in San Francisco. This part-time role (up to 30 hours/week) handles check-ins, waivers, memberships, and guest inquiries while delivering a welcoming, supportive atmosphere for climbers of all levels.

The position requires friendly customer service, strong computer/POS skills, and flexibility for evenings and weekends.

Qualifications

• Customer service experience is preferred.
• Comfortable with computers and POS systems.
• Flexible availability including evenings and weekends.
• CPR/First Aid certification is a plus.

Responsibilities

• Greet members and guests; check in and verify waivers.
• Answer calls and respond to emails at the front desk.
• Process memberships and online transactions.
• Manage calendar reservations.
• Resolve customer service issues professionally.

Skills

Customer service

POS proficiency

Flexible availability

Climbing knowledge

Tools

POS system

Job description

Touchstone Climbing is seeking a Front Desk Staff member for our Dogpatch Boulders location in San Francisco. This part-time role (up to 30 hours/week) handles check-ins, waivers, memberships, and guest inquiries while delivering a welcoming, supportive atmosphere for climbers of all levels.

The position requires friendly customer service, strong computer/POS skills, and flexibility for evenings and weekends.