Front Desk (Friday & Sunday Only)

FirstService Residential; Aventura (FL); Presencial; USD 25.000 - 26.000; Tempo integral

Resumo da vaga

FirstService Residential in Florida seeks a Front Desk Associate to greet residents, manage access, and handle calls with strong customer service and attention to detail.

The role requires independence, multitasking, and the ability to respond to emergencies while maintaining logs and records. Weekend and extended hours may be required; safety and courteous service are paramount.

Qualificações

• High school diploma or equivalency preferred.
• College level courses in business or hospitality preferred.
• 2–3 years of business experience preferred.
• Computer literacy: information system hardware/software is preferred.
• Effective written and verbal communication skills.
• Multiple language fluency is desirable.

Responsabilidades

• Greet residents, guests, and invitees; meet and direct them.
• Monitor and control Electronic Security Control Systems and access.
• Respond to emergency situations promptly and efficiently.
• Maintain daily logs, records and forms.
• Resolve and follow up on complaints/issues.
• Ensure a safe and secure environment throughout the building.
• Possibly perform other duties as assigned by the property manager.

Conhecimentos

Customer service

Communication

Interpersonal skills

Multitasking

Formação

High school diploma

Business/hospitality courses

Ferramentas

Computer literacy

Descrição da vaga

Description

Job Overview

As a Front Desk Associate, you’ll be responsible for working independently, and without direct supervision. Possess strong communication, telephone, and customer service skills. Be detailed oriented and able to multitask. Meet and greet residents; checks guests and service providers in/out. Able to understand and react to emergency response and access control procedures; monitors and operates electronic security control systems; and accurately maintains daily logs, records and forms.

Your Responsibilities

• Demonstrates excellent customer service, communication, and time management skills.
• Monitors Emergency Response System.
• Greets and directs Residents, guests, and invitees.
• Monitors and controls Electronic Security Control Systems.
• Responds to emergency situations in a timely and efficient manner.
• Monitors and controls access to the building.
• Maintains daily log, records, and forms.
• Resolves and follows-up on all complaints/issues.
• Maintains a safe and secure environment throughout the building/property(s).
• May be assigned other duties by the on-site property manager.
• Follows safety procedures and maintains a safe work environment.
• Other duties as required.

Skills & Qualifications

• High school diploma or equivalency preferred.
• College level courses in business or hospitality preferred.
• Two (2) to three (3) years of business experience preferred.
• Computer literacy: command of information system hardware/software is preferred.
• Effective written and verbal communication skills.
• Multiple language fluency is desirable.
• Strong customer service, communication and interpersonal skills required.

Physical Requirements

• Ability to lift 30 – 50 lbs.
• Work in an upright standing or sitting position for long periods of time.
• Handle, finger, grasp and lift objects and packages.
• Reach with hands and arms.
• Communicate, receive, and exchange ideas and information by means of the spoken and written word.
• Ability to quickly and easily navigate the property/building as required to meet the job functions.
• Complete all required forms.
• Ability to work extended hours and weekends based on project requirements.
• Ability to respond to emergencies in a timely manner.

Supervisory Responsibilities

• No supervisory responsibilities

Additional Information

• Schedule: Friday 7:00 am - 3:00 pm | Sunday 3:00 pm - 11:00 pm

Compensation

Compensation: $18.00 - $19.00 per hour

Disclaimer Statement

This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.