Front Desk Team Member

FITNESS SF; San Francisco (CA); On-site; USD 23,000 - 32,000; Part time

Job summary

FITNESS SF in San Francisco seeks a friendly Front Desk Team Member to greet members, check them in, verify memberships, and explain club services and class schedules. This part-time, on-site role requires professionalism, reliability, and a guest-ready mindset.

This position involves answering calls, responding to inquiries, processing guest passes and retail transactions, keeping the desk tidy, and supporting staff to ensure a smooth, welcoming experience.

Qualifications

• Experience with front desk duties in fitness or hospitality is preferred.
• Strong customer service and communication skills.
• Basic computer literacy and comfort with POS systems.
• Reliability in punctuality and schedules.
• Eligible to work evenings, weekends, and holidays.

Responsibilities

• Greet members and guests, check them in, verify memberships, and explain club services and class schedules.
• Answer phone calls and respond to inquiries; assist with basic member account questions.
• Process guest passes and retail transactions.
• Maintain a clean and organized front desk area; follow opening and closing procedures.
• Support other staff to ensure a smooth club experience for members.
• Uphold FITNESS SF policies and standards at all times.

Skills

Customer service

Communication

Phone etiquette

Computer literacy

Punctuality

Teamwork

Tools

POS systems

Membership software

Job description

Company Description

FITNESS SF is a local, family-owned group of health clubs serving members across the San Francisco Bay Area. The company operates multiple locations, including Marin, Oakland, SF Castro, SF Embarcadero, SF Fillmore, SF Mid Market, SF SOMA, and SF Transbay. FITNESS SF focuses on providing welcoming, high-energy environments that support diverse fitness goals and lifestyles. Team members join a community-oriented organization that values exceptional service, cleanliness, and a positive member experience.

Role Description

The Front Desk Team Member is a part-time, on-site role based in San Francisco, CA. This team member greets members and guests, checks them in, verifies memberships, and provides information about club services, amenities, and class schedules. Daily responsibilities include answering phone calls, responding to inquiries, handling basic member account questions, and processing guest passes and retail transactions. The role also involves maintaining a clean and organized front desk area, following opening and closing procedures, and supporting other staff as needed to ensure a smooth club experience. Front Desk Team Members are expected to provide friendly, professional, and efficient service while upholding FITNESS SF policies and standards.

Qualifications

• Strong customer service and communication skills, with the ability to interact courteously and professionally with members and guests.
• Experience with receptionist duties and phone etiquette, including greeting visitors, answering calls, and directing inquiries appropriately.
• Basic computer literacy and comfort using point-of-sale systems, membership software, and email.
• Reliability in punctuality, adherence to schedules, and consistent follow-through on tasks and procedures.
• Ability to stand for extended periods, move around the club as needed, and handle light cleaning or organizational tasks.
• Prior experience in a fitness, hospitality, or retail environment is helpful but not required.
• Availability to work evenings, weekends, and holidays as needed.