Front Desk

Pro Fitness Enterprises Inc; Billerica (MA); On-site; USD 30,000 - 40,000; Full time

Job summary

Pro Fitness Enterprises Inc in Billerica, Massachusetts, is looking for a friendly and organized Front Desk Associate to be the first point of contact for our customers. You will greet arriving customers, direct them appropriately, answer phone calls, and maintain the front desk area.

The ideal candidate has excellent communication and computer skills, is capable of multitasking, and possesses a passionate disposition for health and fitness. Prior customer service experience is preferred, and we want to hear from all enthusiastic applicants!

Qualifications

• Two or more years of customer service, receptionist, or front desk experience is preferred.
• Friendly and professional disposition with a passion for health and fitness.
• Ability to multi-task and thrive in a fast-paced environment.

Responsibilities

• Welcome guests and prospective members.
• Provide tours for prospective members.
• Respond to inquiries in person, over the phone, and via email.
• Maintain a clean and organized lobby and front desk area.

Skills

Customer service skills

Communication skills

Multitasking

Computer skills

Tools

Scheduling software

Spreadsheets

Job description

Job Summary

We are seeking a friendly and organized Front Desk Associate to join our team! As the Front Desk Associate, you will be the first point of contact for our customers. You will greet customers as they arrive, direct them appropriately, answer phone calls, and maintain the front desk area. The ideal candidate has a cheerful disposition, excellent communication, and computer skills, and is capable of multitasking. If you’re a “people person” with a passion for health and fitness, we want to hear from you!

Responsibilities

• Welcome guests and prospective members
• Provide tours for prospective members
• Respond to inquiries in person, over the phone, and via email
• Maintain a clean and organized lobby and front desk area
• Accurately record client information and accept payments
• Schedule classes and appointments
• Manage incoming and outgoing correspondence
• Ensure gym rules and systems are followed

Qualifications

• Friendly and professional disposition
• A passion for health and fitness
• Two or more years of customer service, receptionist, or front desk experience is preferred
• Excellent communication skills, both verbal and written
• Strong work ethic
• Familiar with computers, spreadsheets, and scheduling software
• Ability to multi-task and thrive in a fast-paced environment