Front Desk Staff

King County Water and Land Resources Division -WA; Seattle (WA); Presencial; USD 30.000 - 38.000; A tiempo parcial

Descripción de la vacante

King County Aquatic Center in Federal Way, WA is seeking friendly, customer-focused Front Desk Attendants to greet guests, process registrations, and handle program payments.

These part-time, on-site roles offer about 15 hours per week with evenings, weekends, and special events. CPR/First Aid certification is preferred; prior cash handling and computer skills help you succeed in a fast-paced community hub.

Formación

• Must be a minimum of 16 years of age.
• Experience providing customer service.
• Excellent interpersonal skills with demonstrated ability to positively interact with a variety of people in a diverse work environment.
• Basic math skills for handling transactions and processing payments accurately.
• Ability to effectively use computers and office software.
• Ability to follow written and oral instructions.
• Ability to use discretion, patience, proper etiquette, and professionalism to establish and maintain effective relationships, even in challenging situations.
• Maintenance of current CPR and First Aid certifications, or willing to certify within 6 months.

Responsabilidades

• Provide exceptional customer service to all external and internal customers via telephone, in writing and/or in person and provide program specific information
• Collect admissions fees and register patrons for scheduled programs. Handle multiple-step transactions such as receiving and/or issuing receipts, forms, cash and documents.
• Educate patrons of rules and policies of the King County Aquatic Center.
• Respond to emergency situations; follow facility protocol for reporting damage, incidents or injuries.
• Complete reports accurately and in a timely manner.
• Perform data entry.

Conocimientos

Customer service

Interpersonal skills

Mathematics

Computer skills

Instruction following

Discretion and professionalism

Herramientas

POS system

Descripción del empleo

Front Desk Staff

Salary
$22.01 - $27.90 Hourly

Location
King County Aquatics Center, 650 SW Campus Dr., Federal Way, WA 98023, WA

Job Type
Temporary

Job Number
2025-25139

Department
DNRP-Natural Resources & Parks

Division
Parks

FLSA
Non-Exempt

Bargaining Unit
Z3 : KC Personnel Guidelines

Full- or Part-Time
Part Time

In addition to the current opening, this recruitment may be used to establish a pool of qualified candidates to fill future Cashier/Front Desk short-term temporary opportunities within the Parks and Recreation Division over the next six months.

Are you looking for a fun and rewarding way to engage with your community?

We’re hiring Temporary Front Desk Attendants/Cashiers to welcome guests at the King County Aquatic Center in Federal Way WA.

We are seeking friendly, approachable individuals who enjoy customer service and thrive in a team-oriented setting. If you’re excited to grow your skills, make a difference in your community, and be part of a supportive team, we’d love to have you on board! (We have multiple positions available)

About the Role: In this role, you’ll provide excellent customer service and valuable information to our customers, assist with registrations, and handle payments for our various programs. If you enjoy connecting with people and being part of a vibrant community hub, this is the perfect opportunity for you!

This position works onsite and offers an average of 15 hours per week, with a flexible and event-driven schedule that includes evenings, weekends, special events, and split shifts. It’s a dynamic and fast-paced environment where no two days are the same.

About the Team: The Weyerhaeuser King County Aquatic Center (WKCAC), a legacy venue from the 1990 Seattle Goodwill Games, stands as one of the premier natatoriums in the nation, featuring both diving and swimming complexes. Renowned for hosting the 2000 and 2012 Olympic Diving Trials, it hosted the BIG-12 Swimming and Diving Championships and the 2025 NCAA Swimming Championships.

With one of the most active competition schedules in the country, WKCAC features all-day events, including high-profile televised national and international competitions that significantly enhance King County’s reputation. Beyond its competitive offerings, the facility welcomes the public for team training, lap swims, family swims, and swimming lessons, while also providing a banquet hall for weddings, parties, and corporate events.

Commitment to Equity, Racial and Social Justice: King County, named after Dr. Martin Luther King, Jr., is a diverse and vibrant community that represents cultures from around the world. We prioritize equity, racial and social justice, making it a foundational and daily expectation for all employees. As a Cashier/Front Desk Attendant you will actively apply these principles in all aspects of your work. Learn more about our commitment at http://www.kingcounty.gov/equity.

Job Duties

What You Will Be Doing:

• Provide exceptional customer service to all external and internal customers via telephone, in writing and/or in person and provide program specific information
• Collect admissions fees and register patrons for scheduled programs. Handle multiple-step transactions such as receiving and/or issuing receipts, forms, cash and documents.
• Educate patrons of rules and policies of the King County Aquatic Center.
• Respond to emergency situations; follow facility protocol for reporting damage, incidents or injuries.
• Complete reports accurately and in a timely manner.
• Perform data entry.

Experience, Qualifications, Knowledge, Skills

Qualifications You Bring:

• Must be a minimum of 16 years of age.
• Experience providing customer service.
• Excellent interpersonal skills with demonstrated ability to positively interact with a variety of people in a diverse work environment.
• Basic math skills for handling transactions and processing payments accurately.
• Ability to effectively use computers and office software.
• Ability to follow written and oral instructions.
• Ability to use discretion, patience, proper etiquette, and professionalism to establish and maintain effective relationships, even in challenging situations.

Physical Requirements:

• Ability to perform physical tasks that may involve bending, kneeling, standing, reaching, climbing, stooping, squatting, pushing, and twisting.

Competencies You Bring:

• Customer Focus: Building strong customer relationships and delivering customer-centric solutions.
• Action Oriented: Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
• Resourcefulness: Securing and deploying resources effectively and efficiently.
• Collaborates: Building partnerships and working collaboratively with others to meet shared objectives.
• Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

Required Certifications:

• Maintenance of current CPR and First Aid certifications, or willing to certify within 6 months.

It Would Be Great if You Also Bring:

• Previous experience of handling cash or using a POS (Point of Sale) system
• Demonstrated ability to multitask efficiently in a fast-paced environment while maintaining attention to detail.
• Strong organizational skills.
• Possess and maintain current American Red Cross certifications: Community First Aid and CPR/FPR.

Supplemental Information

Working Conditions:

• Work Location: King County Aquatic Center, located at 650 SW Campus DR, Federal Way WA 98023
• Work Schedule: This part-time position works an average of 15 hours per week. This position is covered under the provisions of the Fair Labor Standards Act (FLSA) and is overtime eligible.
• Union Representation: This position is not represented by a union.