Customer Service Cashier

City of Forest Grove; Oregon (WI); On-site; USD 21,000 - 29,000; Part time

Job summary

City of Forest Grove is seeking an intermittent part-time Front Desk Associate to support the Aquatic Center and Community Center. You will provide customer service in person, by phone and email; assist with registrations and facility reservations; process admissions and fees using a cash register and POS system.

This role may require early mornings, days, evenings and weekends for 10–20 hours per week. Applicants should have at least a high school diploma and one year of customer service

Qualifications

• High school diploma or equivalent required.
• One year of customer service experience desirable.
• Bilingual English/Spanish preferred.
• CPR and First Aid certifications within 6 months of employment.

Responsibilities

• Answer phones, type, file, inventory, and copy.
• Greet and assist customers entering the facility.
• Process registrations, admissions, rentals and fees using the POS.
• Open/close cash register and prepare daily deposits.
• Answer questions about rules, facilities, and programs.
• Direct inquiries and complaints to appropriate staff.
• Keep facility clean; perform light maintenance and report issues.
• Attend staff meetings and trainings as necessary.
• Contribute to a positive work environment.
• Maintain regular attendance and punctuality.
• Perform other duties related to the role.

Skills

Customer service

Cash handling

English/Spanish bilingual

Education

High school diploma

Tools

Cash register

POS system

Job description

Class specifications are intended to present a descriptive list of the range of duties performed by employees in the class. Specifications are not intended to reflect all duties performed within the job.

Under general supervision, responsible for performing duties related to the operations of the Parks & Recreation front desk functions at the Aquatic Center and/or Community Center. Provides customer service to patrons in person, by phone and email; answers questions and assists with registration and facility reservations.

This position is an intermittent position which may include early mornings, days, evenings and weekends for an estimated 10-20 hours per week.

The following tasks are typical for positions in this classification. Any single position may not perform all of these tasks and/or may perform similar related tasks not listed here.

1. Perform routine administrative duties including answering phones, typing, filing, inventory and copying.
2. Greet and assist customers when entering the facility.
3. Process customer registrations, collect admissions, rental, and program fees utilizing cash register, computer and supporting software applications.
4. Open and close cash register and prepare fee collections for daily deposit according to City guidelines.
5. Respond to questions and inquiries regarding rules, regulations, use of park facilities and various City recreation services and programs.
6. Resolve or direct inquiries and complaints to appropriate staff members.
7. Participate in maintaining facility for cleanliness, perform light general maintenance and/or custodial duties and report maintenance issues as needed.
8. Attend staff meetings and trainings as necessary.
9. Contribute to a positive work environment.
10. Maintain regular, predictable attendance and punctuality.
11. Perform other directly related duties consistent with the role and function of the classification.

EDUCATION AND EXPERIENCE GUIDELINES

Any combination of experience and training that would likely provide the required knowledge and abilities may be qualifying. A typical way to obtain the knowledge and abilities would be:

Education

Equivalent to completion of the twelfth grade.

Experience

One year of customer service experience is desirable.

Bilingual English/Spanish preferred.

License or Certificate

Possession of an appropriate, valid CPR certification within 6 months of beginning employment.

Possession of an appropriate, valid first aid certification within 6 months of beginning employment.

PHYSICAL DEMANDS AND WORKING CONDITIONS

The physical demands herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential job functions.

Environment

Incumbents work in a normal office setting with exposure to computer screens and occasional elevated sound. Incumbents in this position have extensive interactions with the general public and may occasionally deal with distraught or difficult people.

Mobility

Incumbents require sufficient mobility to work in an office setting and operate office equipment; to walk, stand or sit for prolonged periods of time. Finger dexterity is needed to access, enter and retrieve data using a computer keyboard or calculator and to operate office equipment.

Vision, Hearing and Communication

Vision sufficient to read small printed documents, computer screens and other documents. Hearing and speech sufficient to communicate in person and over the telephone.

Position Status

This position is non-exempt from the provisions of the Fair Labor Standards Act and is unrepresented.