(HRY) Customer Service Attendant II - Indoor Aquatic Center

Calvert County, MD; Prince Frederick (MD); Sur place; USD 22 000 - 30 000; Plein temps

Résumé du poste

Calvert County Government seeks a front desk staff member for the Indoor Aquatic Center to handle registrations, payments, and guest inquiries. The role supports financial reporting, answers phones, and enforces park regulations with a customer-service mindset.

Requirements include high school completion, at least one year in customer service, and willingness to work evenings, weekends, and holidays. Background check and age 16+ with work permit if under 18 may apply.

Qualifications

• Completion of 10th grade.
• One year experience in a customer service-oriented position preferred.
• First Aid and CPR certificates preferred.
• Subject to background investigation; may require work permit for under 18.

Responsabilités

• Maintains the front desk area.
• Processes class registration.
• Processes membership cards and fees.
• Operates cash register, opening, close-out, etc.
• Assists with preparation of financial and attendance reports.
• Answers telephone.
• Responds to inquires for information or assistance.
• Interprets and explains rules and regulations; reports violations.

Connaissances

Public service practices

Building operation procedures

Basic computer operation

Formation

Completion of 10th grade

First Aid and CPR certificates preferred

Description du poste

Essential Job Functions:

• Maintains the front desk area.
• Processes class registration.
• Processes membership cards and fees.
• Operates cash register, opening, close-out, etc.
• Assists with the preparation of financial and attendance reports.
• Answers telephone.
• Responds to inquires for information or assistance.
• Interprets and explains rules and regulations; reports violations.

Other Duties

• Performs related work as required.

Knowledge, Skills, and Abilities (These are pre‑employment KSA that apply only to Essential Job Functions.)

Knowledge of--

• Public service practices.
• Building operation procedures.
• Basic computer operation.

Ability to--

• Maintain cash and reports.
• Interpret rules and regulations and apply to situations.
• Operate basic computer software.
• Deal effectively with the public.
• Operate registration software.

Required Qualifications (Note: Any acceptable combination of education, training and relevant experience that provides the above knowledge, abilities and skills may be substituted on a full‑time year for year basis.)

Training and/or Education:

• Completion of 10th grade.

Experience:

• One year experience working in a customer service-oriented position.

Licenses or Certificates:

• First Aid and CPR certificates preferred.

Special Requirements:

• Subject to background investigation if employed in the Department of Parks and Recreation.
• Must be 16 years of age. Work Permit required if under 18 years of age.

Physical Demands:

• Requires long periods of sitting, standing, frequent walking indoors, repeated bending, crouching, stooping, stretching or reaching; recurring lifting of objects up to 49 pounds; operation of keyboard devices.

Usual Demands:

• Required to work evenings, weekends and holidays.

FLSA Status:

• Nonexempt

Compensation Steps:

Pay rate: $19.04 per hour

Grade H07, Hourly position

Department of Parks & Recreation, Indoor Aquatic Center

Position closing date: Open continuously until filled

A complete application is required to be considered for a position within Calvert County Government. All prior work experience, education, and other certifications should be entered into the application and supplemental questions should be answered completely. Attachments are not provided to hiring managers unless you are selected for an interview.

Calvert County Government is committed to providing equal opportunity and reasonable accommodations for qualified individuals with disabilities. If you require an accommodation to participate in the application or interview process, please contact Human Resources at [e-mail] with as much notice as possible.