Clerk I - Recreation Pavilion

City of Mountlake Terrace; Mountlake Terrace (WA); On-site; USD 26,000 - 32,000; Part time

Benefits offered by this job

Non-benefited

Evening/weekend shifts

Job summary

This City of Mountlake Terrace position provides front-line customer service support for the Recreation and Parks Department at the Recreation Pavilion. Responsibilities include handling inquiries by phone, email, and in person; registering participants for classes; collecting fees; filing and general admin tasks; and scheduling facilities for private and public use.

Espresso service is also provided at the cart.

Qualifications

• High school graduate or GED preferred.
• Office and customer service experience preferred.
• Ability to obtain a Food Handler’s Permit within the first two weeks of employment.
• Ability to obtain CPR and First Aid certification within six months of employment.
• Successful completion of a background check.
• Verification of identity and United States work authorization required by IRCA.
• Possession of a valid Washington State driver’s license, or ability to obtain one upon appointment.

Responsibilities

• Greet customers using professional, courteous service.
• Answer telephones, assist customers with requests, and direct calls/messages.
• Collect admissions, registration, and program fees with POS software.
• Maintain lobby and program information areas, ensuring materials are stocked.
• Schedule facilities for programs and events and handle related setup/teardown.
• Provide espresso service and manage cart inventory and stock.
• Perform general administrative tasks such as filing, copying, and maintaining program information.
• Attend staff meetings and training sessions.

Skills

Customer service

Cash handling

POS system

Microsoft Windows

Education

High school diploma or GED

Job description

• Position Type: Part-time
• Position Classification: Clerk I
• Department: Recreation
• Representation: This position is not represented by a union
• Schedule: Up to 17 hours per week. Evening and/or weekend availability is required.
• Benefits: Position is non-benefited
• Pay Band: 260
• 2026 Wage Range:$18.69–$22.98 per hour. The full pay range is posted for transparency purposes. New hire’s compensation is placed between the start and midpoint of the range, based on qualifications, skills and experience. This approach ensures internal equity, as well as room for growth and progression within the pay band over time.

POSITION SUMMARY:

This position provides front-line customer service support for the Recreation and Parks Department at the Recreation Pavilion. Responsibilities include responding to customer inquiries by telephone, email, and in person; registering participants for classes and programs; collecting admission fees and handling cash; and performing general administrative tasks such as filing, copying, and maintaining program information. The position also schedules facilities for private and public use and provides food and beverage service at the espresso cart.

ESSENTIAL FUNCTIONS:

Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge, and skills. This list is ILLUSTRATIVE ONLY, and is not a comprehensive listing of all functions and duties performed by incumbents of this class. Employees are required to be in attendance and prepared to begin work at their assigned work location on the specified days and hours. Factors such as regular attendance at the job are not routinely listed in job descriptions, but are an essential function. Essential duties and responsibilities may include, but are not limited to, the following:

• Greet customers using effective/professional customer service skills.
• Answer telephones; assist customers with requests; and direct calls and messages to appropriate personnel.
• Collect admissions, registration, and program fees using registration and point-of-sale software.
• Maintain customer service areas, including the lobby, ensuring they are clean and stocked with program information and materials.
• Reserve facilities for programs and activities which involve setting up and cleaning up after events.
• Utilize computers and other office equipment to produce promotional posters, announcements, and flyers.
• Distribute mail and other correspondence to personnel.
• Attend staff meetings and training sessions.
• Provide espresso service, track food and beverage inventory, refill vending machines, order products, and clean and stock espresso cart.
• Maintain inventory of items for sale.
• Assist with indoor playground programs by cleaning, sanitizing, organizing, and setting up playground area.
• Perform other duties as assigned.

OTHER DUTIES AND RESPONSIBILITIES:

The duties, essential functions and qualifications contained in this job description reflect general details as necessary to describe the principal functions, the level of knowledge, and scope of the responsibility typically required of the job. It should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned including work in other functional areas to cover absences, to equalize peak work periods, or to otherwise balance the workload.

QUALIFICATIONS:

Minimum Requirements:

• High school graduate or GED preferred.
• Office and customer service experience preferred.
• Ability to obtain a Food Handler’s Permit within the first two weeks of employment.
• Ability to obtain CPR and First Aid certification within six months of employment.
• Successful completion of a background check.
• Verification of identity and United States work authorization must be complete as required by the Immigration Reform and Control Act.
• Possession of a valid Washington State driver’s license, or ability to obtain one at the time of appointment, with a driving record acceptable to the City’s insurance carrier.

Knowledge, Skills, and Abilities:

• Knowledge of standard office equipment, including computers, software applications, copiers, and multi-line telephone systems.
• Skill in providing professional, courteous, and effective customer service to a diverse population, including youth, adults, seniors, and individuals with varying abilities.
• Ability to communicate clearly and effectively, both orally and in writing, in person, by telephone, and in a busy, noisy recreation environment.
• Ability to use Microsoft Windows-based software, including word processing, email, internet, and spreadsheet applications, to produce routine correspondence and reports.
• Ability to accurately perform cash handling and point-of-sale transactions.
• Ability to manage multiple tasks, shift priorities, and work effectively with frequent interruptions in a fast-paced environment.
• Ability to establish and maintain cooperative and effective working relationships with coworkers, supervisors, and the public.
• Ability to maintain professionalism, tact, and poise in stressful or challenging situations, including interactions with dissatisfied customers.
• Ability to follow oral and written instructions, policies, procedures, rules, and regulations of the Recreation and Parks Department and the City.
• Ability to work independently, demonstrate flexibility, and take initiative in work assignments.
• Ability to recognize the importance of workplace safety, follow safety practices, and report unsafe conditions to appropriate personnel.

SUPERVISION RECEIVED:

Supervision is provided by the Support Services Supervisor, Support Services Coordinator and Clerk II.

SUPERVISION EXERCISED:

None.

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS:

Work is primarily performed in a busy recreation facility and office environment with frequent public interaction, noise, distractions, and interruptions.

Position requires the ability to sit, stand, and walk for extended periods of time.

Requires frequent bending, stooping, reaching, and light to moderate lifting; must be able to lift and move equipment and supplies weighing up to 50 pounds.

Work environment may include exposure to wet or slick surfaces and moderate exposure to swimming pool chemicals, such as chlorine.

Work can be fast-paced and occasionally stressful, requiring the ability to manage multiple tasks, meet deadlines, and shift priorities rapidly.

Evening and weekend work is required based on program and seasonal demands; additional hours may be required for meetings, training, or emergency situations.

This job description does not constitute an employment agreement between the city and the employee and is subject to change by the city as the needs of the city and the requirements of the job change.

The City of Mountlake Terrace is an equal opportunity employer.

We celebrate diversity and are committed to creating an inclusive workforce and community.