Front Desk Staff

Pickleland LLC; Pflugerville (TX); On-site; USD 10,000 - 60,000; Full time

Job summary

An exciting opportunity awaits at a vibrant pickleball facility where you can be the Happiness Coordinator! This role is all about creating a delightful customer experience, from greeting guests to managing front desk operations. Your passion for pickleball and customer service will shine as you engage with members, handle inquiries, and promote our services. With a fun and active work environment, competitive pay, and opportunities for growth, this position is perfect for someone who loves to make others smile. Join a team dedicated to making every visit special and memorable, and help us elevate the pickleball experience for all!

Benefits

Free Pickleland Membership

Discretionary Bonuses

Flexible Shifts

Fun Work Environment

Qualifications

• Must love pickleball and have strong customer service skills.
• Outgoing personality with great communication abilities.

Responsibilities

• Provide exceptional customer service and manage front desk operations.
• Maintain cleanliness and organization of the facility.

Skills

Customer Service

Communication Skills

Multitasking

Google Suite

Pickleball Knowledge

Outgoing Personality

Background Check

CPR Certification

TABC Certification

Education

High School Diploma or Equivalent

Tools

Court Scheduling Software

Google Suite

Job description

Happiness Coordinator (Front Desk Staff)

Our goal is to become the best pickleball facility ever. As the Happiness Coordinator, you will be in charge of creating a delightful customer service experience from the moment a customer walks in the door.

Pickleland offers a fun and active work environment, competitive compensation, and opportunities for growth and development. If you are passionate about customer service and have a love for pickleball, we encourage you to apply for this exciting role.

Responsibilities

• Provide awesome customer service
  • Greet and welcome members and guests in a warm, friendly and professional manner.
  • Answer phone calls and in-person inquiries and/or address complaints.
• Operations
  • Manage the front desk, including cash handling, point-of-sale transactions, and inventory with direction from management.
  • Process membership registrations, court reservations, cancellations/refunds, and facility rentals.
  • Assist with administrative tasks, such as filing, data entry, and record-keeping.
  • Promote other services of the club, such as coaching, pro shop merchandise, and special events.
  • Work special and private events as needed, helping with vendor/catering setup and teardown.
• Organization and Cleanliness
  • Maintain a clean and organized front desk area.
  • Clean all surfaces, bathrooms, and courts frequently as needed but no less than once per shift.
  • Process deliveries and manage the distribution of messages.
  • Restock merchandise and supplies.
• Safety
  • Ensure visitors’ adherence to all facility policies and procedures.
    • Ensure liability waivers are completed by all visitors prior to entering the facility.
  • Write incident reports for accidents and injuries and communicate them to the appropriate personnel.
• Fun
  • Sub-in for pickleball when there are not enough people at the facility.
  • Oversee open play and coordinate level play.
  • Come up with creative ideas to make Pickleland even better.
  • Delight our customers – Go the extra mile to make someone’s birthday that much more special, make someone feel extra welcome.
  • Help develop Pickleland’s online and social media presence.

Qualifications:

• Must love pickleball.
• Familiarity with the game, rules, and customs of Pickleball.
• Outgoing and friendly personality.
• Strong verbal and written communication skills.
• High school diploma or equivalent.
• Can you put yourself in the shoes of an avid pickleballer who plays daily and also in the shoes of someone who is playing for the first time?
• Proficiency with Google Suite (Gmail, Google Docs).
• Ability to multitask and work in a fast-paced environment.
• Dependable and reliable.
• Great at remembering names and faces.
• Successful completion of a background check may be required.
• [Bonus] Familiarity with court scheduling software (such as CourtReserve, PodPlay, etc).
• [Bonus] CPR certified.
• [Bonus] TABC (Texas Alcoholic Beverage Commission) certification.

Physical Requirements:

• Ability to sit or stand for extended periods.
• Capable of lifting up to 25 pounds occasionally.
• Bending, stooping, lifting, and pulling occasionally.
• Capacity to work for extended periods in a noisy environment.

Work Schedule

• Available to work variable shifts from: 6am-11pm, 7 days a week.
• Full-time is 35-40 hours a week.
• Part-time is 15-20 hours a week.

Compensation

• $10-12/hr.
• Discretionary bonuses available.
• Free Pickleland Membership to play after work or on days off if you work 20+ hours per week.

If this role sounds like a great fit for you, please apply here.