Front Desk Staff (Pickleball)

Pickleland LLC.; Pflugerville (TX); On-site; USD 10,000 - 60,000; Full time

Job summary

Pickleland LLC. is seeking a Happiness Coordinator to enhance customer service at our pickleball facility in Pflugerville, Texas. This full-time position offers a fun and active work environment, competitive pay, and opportunities for growth. Responsibilities include managing front desk operations, providing excellent customer service, and maintaining a welcoming atmosphere. Ideal candidates will have a passion for pickleball and strong communication skills.

Benefits

Free Pickleland Membership

Discretionary Bonuses

Qualifications

• Must love pickleball and be familiar with its rules.
• Strong customer service orientation and communication skills.
• Dependable, reliable, and able to multitask in a fast-paced environment.

Responsibilities

• Provide awesome customer service and greet members warmly.
• Manage front desk operations and assist with reservations.
• Ensure cleanliness and organization of the facility.

Skills

Customer Service Orientation

Communication Skills

Multitasking

Outgoing Personality

Computer Proficiency

Education

High School Diploma or Equivalent

Job description

Description

Come help us build Pickleland!

Our goal is to become the best pickleball facility in Austin. As the Happiness Coordinator, you will help us create a delightful customer service experience when a customer walks in the door.

Pickleland offers a fun and active work environment, competitive compensation, and opportunities for growth and development. If you are passionate about customer service and have a love for pickleball, we'd love for you to join our team.

Learn more about our team.

Responsibilities

• Provide awesome customer service
• Greet and welcome members and guests in a warm, friendly and professional manner.
• Answer phone calls and in-person inquiries and/or address complaints.
• Operations
• Manage the front desk, including point-of-sale transactions, and inventory with direction from management
• Process membership registrations, court reservations, cancellations/refunds, and facility rentals.
• Monitor and assist open play groups
• Assist with administrative tasks, such as filing, data entry, and record-keeping.
• Promote other services of the club, such as coaching, pro shop merchandise, and special events.
• Work special and private events as needed, helping with vendor/catering setup and teardown.
• Ability to sell merchandise, including paddles, lessons, and memberships.
• Organization and Cleanliness
• Maintain a clean and organized front desk area.
• Clean all surfaces, tables, bathrooms, and courts
• Process deliveries and manage the distribution of messages.
• Restock merchandise and supplies.
• Safety
• Ensure visitors’ adherence to all facility policies and procedures.
• Ensure liability waivers are completed by all visitors before entering the facility.
• Write incident reports for accidents and injuries and communicate them to the appropriate personnel.
• Fun
• Sub-in for pickleball when there are not enough people at the facility.
• Oversee open play and coordinate level play.
• Come up with creative ideas to make Pickleland even better.
• Delight our customers – Go the extra mile to make someone’s birthday that much more special, make someone feel extra welcome.
• Help develop Pickleland’s online and social media presence.

Qualifications:

• Age 18+
• Must love pickleball
• [Required] Familiarity with the game, rules, and customs of Pickleball.
• [Required] Desire to keep growing in your pickleball player journey
• Outgoing and friendly personality.
• Strong verbal and written communication skills.
• High school diploma or equivalent.
• Strong customer service orientation.
• Can you put yourself in the shoes of an avid pickleballer who plays daily and also in the shoes of someone who is playing for the first time?
• Proficiency working on the computer
• Ability to multitask and work in a fast-paced environment.
• Dependable and reliable.
• Great at remembering names and faces
• Successful completion of a background check may be required
• [Bonus] Familiarity with court scheduling software (such as PlaybyPoint, CourtReserve, PodPlay, etc)
• [Bonus] CPR certified
• [Bonus] TABC (Texas Alcoholic Beverage Commission) certification

Physical Requirements:

• Ability to sit or stand for extended periods.
• Capable of lifting up to 25 pounds occasionally.
• Bending, stooping, lifting, and pulling occasionally.
• Capacity to work for extended periods in a noisy environment.

Work Schedule

• Available to work variableshifts
• Full-time is 35-40 hours a week
• Part-time is 15-20 hours a week

Compensation

• $12/hr
• Discretionary bonuses available
• Free Pickleland Membership to play after work or on days off