Front Desk Associate - Lake Creek

Fitness Connection; Austin (TX); On-site; USD 25,000 - 35,000; Part time

Job summary

Fitness Connection is seeking a passionate Front Desk team member in Austin, TX. You'll create a welcoming atmosphere for members and guests, ensuring outstanding service while engaging in various hospitality tasks. Join a vibrant team dedicated to promoting fitness and well-being.

Qualifications

• Experience in Hospitality/Customer Service preferred.
• Excellent verbal and written English skills.

Responsibilities

• Engage all Members/Guests with EPIC greetings & farewells.
• Promote and sell products in the ProShop.
• Complete member check-ins and inquiries.

Skills

Customer Service

Communication

Hospitality

Education

High School Diploma/GED

Job description

Job Details

Job Location: 1416-Lake Creek - Austin, TX

Position Type: Part Time

Salary Range: Undisclosed

Description

POSITION SUMMARY

Are you passionate about a fit lifestyle and making everyone around you feel welcome? Are you looking for a place that will allow you to grow your passion for fitness while advancing your career? Fitness Connection is hiring for our Front Desk Hospitality team. As a Front Desk teammate, you will impact the experience of our Club Members and Guests daily! Our team creates an energetic and fun environment, providing outstanding hospitality and service to ensure every member feels welcome and valued. Your energy, passion, and dedication to service make you perfect for this opportunity.

Qualifications

YOUR DAY TO DAY

FRONT DESK HOSPITALITY Connecting with Members and Guests is the highest priority. Every person receives an EPIC greeting and farewell.	Engage all Members/Guests with EPIC greetings & farewells Check members into the gym using proper procedures Register guests properly Answer calls promptly with appropriate verbiage Route Telephone Inquiries (TI) appropriately Direct guests and appointments to the appropriate Fitness Consultant (FC) Serve as a communication hub for members, guests, and teammates
PROSHOP PRO Offer drinks, snacks, supplements, and FitCo gear to improve members’ nutrition and style	Promote and sell products Meet/exceed sales goals Stock and organize retail items Assist with operational duties as needed Learn about products sold Maintain ProShop area Use POS and handle money accurately
MEMBER & CLUB SERVICES Ensure members experience the best of Fitness Connection during their membership.	Complete member check-ins and inquiries Monitor check-ins for delinquent accounts, collect balances, and update info Notify management if escalation is needed Keep front desk and entryway tidy Perform opening and closing duties Maintain cleanliness routines Report incidents promptly Maintain positive relationships with the team Support teammates in achieving goals Follow company policies and procedures

REQUIREMENTS

• High School Diploma/GED preferred
• Experience in Hospitality/Customer Service preferred
• Ability to understand and follow instructions and communicate effectively
• Ability to interpret business communications
• Excellent verbal and written English skills
• Physical ability to perform tasks including lifting up to 50 pounds
• Ability to move quickly and freely around obstacles in gyms

All Front Desk teammates will complete our EPIC Training Program, which covers membership systems, products, basic personal training, and other club systems. Successful completion indicates thorough understanding and application of these skills.

ABOUT FITNESS CONNECTION

Fitness Connection is a full-service health club with over 40 locations across North Carolina, Nevada, and Texas. We aim to provide an epic fitness experience to all, including underserved communities, to promote healthier lifestyles. Amenities include group classes, cycling studio, turf training area, basketball courts, locker rooms with saunas, and a kid’s club.

We are committed to equal opportunity and reasonable accommodations for all applicants and teammates. For accommodations, contact the People Team at [e-mail].