Front Desk Staff

Hire The Keys; Key West (FL); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

401(k)

Employee discount

Health insurance

Paid time off

Job summary

Hire The Keys in Key West, FL, seeks a seasoned Medical Front Desk Coordinator to manage a busy dermatology front office, deliver exceptional patient service, and support smooth daily operations.

The ideal candidate has 2–3 years of medical front desk experience, dermatology background preferred, and strong insurance verification and EHR skills. This in-person role offers competitive pay and benefits including health insurance and PTO.

Qualifications

• Minimum 2–3 years of recent medical front desk experience preferred.
• Dermatology office experience is a plus.
• Experience in a busy physician practice with strong insurance knowledge.

Responsibilities

• Greet patients warmly and manage a professional front desk environment.
• Handle check-in/check-out, scheduling, and rescheduling of appointments.
• Answer high-volume phone calls and direct to appropriate staff.

Skills

Medical front desk

Dermatology experience

EHR familiarity

Insurance verification

multitasking

Tools

EHR software

MS Office

Job description

We are seeking a seasoned Medical Front Desk Coordinator to join our growing dermatology practice. This position is ideal for an experienced healthcare professional who is confident managing a busy front office, provides exceptional patient service, and understands that the front desk plays a critical role in both the patient experience and the overall success of the practice.

We are looking for someone who can step into the role with a strong foundation in medical office operations and who takes pride in being organized, dependable, proactive, and welcoming.

Key Responsibilities

• Warmly greet and assist patients while maintaining a professional and welcoming environment
• Manage patient check-in and check-out efficiently and accurately
• Answer and manage a high volume of incoming telephone calls
• Schedule, confirm, reschedule, and coordinate patient appointments
• Verify patient demographics and insurance information
• Collect copays, deductibles, coinsurance, and patient balances
• Obtain and maintain required patient forms, identification, insurance cards, and documentation
• Understand insurance eligibility, referrals, and authorization requirements
• Communicate effectively with clinical staff regarding scheduling and patient needs
• Monitor schedules and proactively address cancellations, openings, and scheduling concerns
• Maintain accurate information within the electronic health record (EHR)
• Handle patient questions and concerns professionally and with discretion
• Maintain HIPAA compliance and patient confidentiality at all times
• Assist with additional administrative and front-office responsibilities as needed

Qualifications

• Minimum 2–3 years of recent medical front desk experience strongly preferred
• Previous dermatology office experience is a PLUS
• Experience in a busy physician practice or specialty medical office
• Strong understanding of medical insurance, eligibility verification, copays, deductibles, referrals, and authorizations
• Experience working with an EHR/practice management systemExcellent telephone etiquette and patient service skills
• Strong computer and data-entry skills
• Ability to multitask and remain organized in a fast-paced environment
• Exceptional attention to detail and follow-through
• Dependable, punctual, and accountable
• Comfortable communicating with patients, physicians, clinical staff, and outside organizations
• Able to recognize what needs to be done and take initiative without requiring constant direction

The Person We’re Looking For

Our ideal candidate is experienced, polished, dependable, and genuinely enjoys working with patients. You know how to keep a busy front office moving, stay calm when several things are happening at once, and recognize when something needs attention before being asked.

Dermatology experience is especially valued, as familiarity with dermatology scheduling, procedures, insurance requirements, and the unique flow of a dermatology practice will help you transition quickly into the role.

We value team members who take ownership of their responsibilities, communicate openly, support their coworkers, and care about doing things correctly.

As our practice continues to grow, we are looking for someone who wants more than simply a job. We want someone interested in becoming a trusted, long-term member of our team and growing alongside the practice.

Pay: From $23.00 per hour

Benefits:

• 401(k)
• Employee discount
• Health insurance
• Paid time off

Work Location: In person