Front Desk Staff

ISI® Elite Training; Jersey City (NJ); On-site; USD 19,000 - 28,000; Part time

Job summary

ISI® Elite Training is seeking a part-time Front Desk Staff member for our Jersey City, NJ studio. You will welcome members, check them in for sessions, answer phones, handle inquiries, manage member accounts, and process payments.

Responsibilities include class reservations, front desk upkeep, assisting with membership sales, and coordinating with coaches and management on scheduling and member needs. A high-energy, customer-focused approach aligns with our brand values.

Qualifications

• Strong customer service and communication skills to engage members and resolve concerns professionally.
• Phone etiquette and receptionist duties experience to handle calls and schedule sessions.
• Computer literacy to work with scheduling software, member databases, payment systems, and email communication.

Responsibilities

• Welcome members and guests and check them in for sessions.
• Answer phones and respond to inquiries; manage class reservations.
• Process payments and assist with membership sales as needed.
• Maintain a clean, organized front desk area and assist with scheduling and member needs.
• Coordinate with coaches and management on scheduling and member requests.

Skills

Customer service

Communication

Phone etiquette

Time management

Attention to detail

Team player

Professionalism

Tools

Scheduling software

Member databases

Payment systems

Email communication

Job description

Company Description ISI® Elite Training is a high-energy fitness community offering 50-minute, low-impact, high-intensity, strength-based workouts led by certified coaches. Each session is designed to provide individualized attention within a team setting, helping members burn fat, build muscle, and gain confidence through functional, measurable training. The brand is driven by a mission to build communities that challenge and support one another with integrity, grit, and determination. Core values emphasize bringing energy, doing the right thing, embracing change, earning results, and rising as one. ISI® Elite Training also offers franchising opportunities for individuals interested in expanding the brand’s impact.

Role Description The Front Desk Staff role at ISI® Elite Training is a part-time, on-site position located in Jersey City, NJ. This role is responsible for welcoming members and guests, checking them in for sessions, and creating a positive experience from arrival to departure. Daily tasks include answering phones, responding to inquiries, managing member accounts, handling class reservations, and processing payments. The position also supports studio operations by maintaining a clean and organized front desk area, assisting with membership sales, and coordinating with coaches and management on scheduling and member needs. Front Desk Staff are expected to represent ISI® Elite Training’s core values by providing enthusiastic, professional, and reliable service.

Qualifications

• Candidates should possess strong customer service and communication skills to engage members, answer questions, and resolve concerns professionally.
• Candidates should possess phone etiquette and receptionist duties experience to handle calls, schedule sessions, and manage front desk operations efficiently.
• Candidates should possess computer literacy skills to work with scheduling software, member databases, payment systems, and email communication.
• Ability to maintain a friendly, high-energy presence in a fast-paced fitness environment and support a team-oriented culture.
• Strong attention to detail, reliability, and time management, including the ability to work early mornings, evenings, or weekends as needed.
• Prior experience in fitness, hospitality, or retail environments is beneficial but not required.