Lead Front Desk Associate

NSFit, Inc.; Oroville (CA); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Employee discounts

Opportunity for advancement

Training & development

Fun work environment

Free Gym Access

Job summary

A fitness center is seeking a Lead Front Desk Associate to oversee front desk operations and set the standard for exceptional customer service. In this role, you'll greet members and guests warmly, manage phone inquiries, and ensure that all front desk activities run smoothly and efficiently. Ideal candidates will have strong communication skills, previous customer service experience, and a passion for fitness. The position offers a fun work environment, free gym access, and opportunities for advancement.

Qualifications

• Previous customer service and cash handling experience required.
• Strong communication and customer service skills.
• Upbeat and positive attitude.
• Passion for health & fitness.
• Basic computer proficiency.

Responsibilities

• Greet members, prospective members, and guests enthusiastically.
• Provide high-level customer service and resolve issues effectively.
• Handle front desk activities including answering phones and checking-in members.
• Ensure gym systems and processes are followed.
• Enforce facility rules and ensure cleanliness and safety.

Skills

Customer service

Cash handling

Communication

Positive attitude

Basic computer skills

Job description

Benefits:

• Employee discounts
• Opportunity for advancement
• Training & development

We are looking for a positive Lead Front Desk Associate who knows how to lead by example1 As a Front Desk Lead, you are the example to the rest of the front desk team who are the face of our business and set the tone for creating exceptional experiences for all our members. You will train and develop your team members to greet, answer questions, solve issues, and perform administrative duties as needed.

You are a natural leader with a passion to teach people the ropes. You understand the impact that you can have through customer service and take pride in creating smiles and resolutions.

Company Overview

Our mission is to make our communities healthier one member at a time. So, Come and Join our NSFit Family and be one of the many that are changing lives today.

Job Summary

Greet each member and guest promptly, enthusiastically and with a smile to create a friendly positive entrance into the gym, even while engaged with other guests. Provide security and control to the front door area of the facility. Answer phone by the third ring in a professional and courteous manner and use proper phone greeting techniques and script. Reserve time/make appointments for classes, events, consultations, or other activities sponsored by the gym. Process payments, product purchases, and other cash handling activities.

Responsibilities

• Enthusiastically greet members, prospective members, and guests
• Provide a high-level of customer service to all members and effectively resolve issues
• Handle front desk activities including answering phones, checking-in members, process payments, etc.
• Ensure gym systems and processes are followed
• Enforce facility rules and regulations, ensuring facility is clean and safe
• Responsible for understanding what a TI is and registers all telephone inquiries in the TI register in the Master Production Binder and transfers the call to the appropriate Fitness Consultants.
• Responsible for following up on telephone inquiries to ensure the TI was properly entered into the master production binder by the FC
• Distributes keys, and other materials as needed.
• Reserves time/makes appointments for special classes, events, consultations or other activities sponsored by the gym.
• Ensures that Front Desk and Kid’s Club are functioning according to NSF Policy and Procedure.
• Manages and controls all front desk binders according to NSF Policy and Procedure.
• Oversees and ensures the front desk staff directs and controls all gym walk-through’s with potential customers.
• Manages and controls the Maintenance Log for their club

Qualifications

• Previous customer service and cash handling experience required
• Strong communication and customer service skills
• Upbeat and positive attitude
• Passion for health & fitness
• Basic computer proficiency

Benefits/Perks

• Fun work environment
• Free Gym Access