Front Desk Associate

Perfect Performance NOVA; Vienna (VA); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Bonus based on performance

Employee discounts

Careers Advancement Opportunities

Flexible Scheduling

Competitive Compensation

Job summary

Perfect Performance NOVA in Vienna, VA is seeking a Front Desk Associate to welcome members and guests, check in visitors, and drive membership growth through referrals and lead follow-up. The role requires friendly service, sales skills, and a passion for fitness.

You will answer calls, emails, and texts, coordinate with prospects and partners, support onboarding, and help resolve member concerns. A high school diploma and previous customer service or sales experience are preferred, with

Qualifications

• High school diploma or GED required.
• Previous customer service or sales experience.
• Proficient in MS Office and other computer programs.
• Strong interpersonal communication and time-management skills.

Responsibilities

• Greet members, guests, and prospective members as they arrive at the facility.
• Check the members in as they enter the facility.
• Answer phone calls and assist members as needed.
• Communicate with inbound leads and potential members through calls, texts, emails, and in-person meetings.
• Communicate with outbound leads and potential partners through calls, texts, emails and in-person meetings.
• Contact local businesses about sponsorship.
• Provide an excellent onboarding experience.
• Assist members with resolving any concerns or complaints.

Skills

Customer service

Sales experience

Interpersonal communication

Time management

Education

High school diploma/GED

Tools

MS Office

Job description

Job Summary

We are seeking a Front Desk Associate to join the team at our successful sports institute and training facility! As a Front Desk Associate, your goal is to increase membership numbers through member referrals, cold calls, walk-in visits and lead conversions. The ideal candidate has excellent customer service and sales skills, a positive attitude, and a love of fitness and sports performance.

Benefits

• Bonus based on performance
• Employee discounts

Benefits/Perks

• Careers Advancement Opportunities
• Flexible Scheduling
• Competitive Compensation

Responsibilities

• Greet members, guests, and prospective members as they arrive at the facility
• Check the members in as they enter the facility
• Answer phone calls and assist members as needed
• Communicate with in bound leads and potential members through calls, texts, emails, and in-person meetings
• Communicate with outbound leads and potential partners through calls, texts, emails and in-person meetings
• Contact local businesses about sponsorship
• Provide an excellent onboarding experience
• Assist members with resolving any concerns or complaints

Qualifications

• High school diploma/GED required
• Previous customer service or sales experience
• Proficient in MS Office and other computer programs
• Positive, motivating, and effective interpersonal communication skills
• Excellent organizational and time management skills