Fitness Front Desk

Strong & Shapely Gym; East Rutherford (NJ); On-site; USD 2,066,000 - 2,755,000; Full time

Benefits offered by this job

Employee discounts

Careers advancement

Flexible scheduling

Competitive compensation

Job summary

Strong & Shapely Gym is hiring a Front Desk Associate to warmly greet guests, direct them appropriately, answer calls, and maintain the front desk area. The role requires a cheerful, professional demeanor with strong communication and computer skills.

The Front Desk Associate will welcome guests, provide tours for prospective members, handle inquiries, record client information, process payments, schedule classes, and ensure smooth lobby operations in a fast-paced health club environment.

Qualifications

• Two+ years of customer service or front desk experience
• Excellent communication skills, both verbal and written
• Cheerful disposition with a people-person attitude
• Capable of multitasking in a fast-paced environment
• Familiar with computers, spreadsheets, and scheduling software

Responsibilities

• Welcome guests and prospective members
• Provide tours for prospective members
• Respond to inquiries in person, over the phone, and via email
• Maintain a clean and organized lobby and front desk area
• Accurately record client information and accept payments
• Schedule classes and appointments
• Manage incoming and outgoing correspondence
• Ensure gym rules and systems are followed

Skills

Customer service

Reception experience

Communication

Computer skills

Multitasking

Tools

Scheduling software

Job description

Benefits

• Employee discounts


• Benefits/Perks


• Careers Advancement Opportunities


• Flexible Scheduling


• Competitive Compensation

Job Summary

We are seeking a friendly and organized Front Desk Associate to join our team! As the Front Desk Associate, you will be the first point of contact for our customers. You will greet customers as they arrive, direct them appropriately, answer phone calls, and maintain the front desk area. The ideal candidate has a cheerful disposition, excellent communication, and computer skills, and is capable of multitasking. If you’re a “people person” with a passion for health and fitness, we want to hear from you!

Responsibilities

• Welcome guests and prospective members


• Provide tours for prospective members


• Respond to inquiries in person, over the phone, and via email


• Maintain a clean and organized lobby and front desk area


• Accurately record client information and accept payments


• Schedule classes and appointments


• Manage incoming and outgoing correspondence


• Ensure gym rules and systems are followed

Qualifications

• Friendly and professional disposition


• A passion for health and fitness


• Two or more years of customer service, receptionist, or front desk experience is preferred


• Excellent communication skills, both verbal and written


• Strong work ethic


• Familiar with computers, spreadsheets, and scheduling software


• Ability to multi-task and thrive in a fast-paced environment