Front Desk - Springhill

Remington Hospitality; Logan (UT); On-site; USD 28,000 - 38,000; Full time

Job summary

Remington Hospitality is seeking a hotel front desk agent to warmly greet guests and manage check-in/check-out efficiently. You will assist with pre-registration, block reservations, and ensure correct posting of charges.

The role requires strong knowledge of the front office system, cash handling, and handling same-day reservations with proper cancellation procedures. Responsibilities include reviewing special requests, blocking rooms accordingly, and applying appropriate rates and discounts.

Responsibilities

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel.
• Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately and efficiently know how and where to post all charges.
• Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
• Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
• Review any reservations with special requests and work to block rooms accordingly.
• Have knowledge of hotel rates, discounts and how to handle each.
• Have working knowledge of reservations and procedures, including how to take same day reservations and follow cancellation and relocation procedures when necessary.

Skills

Customer service

Cash handling

Reservations

Communication

Job description

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately and efficiently know how and where to post all charges.
• Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
• Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
• Review any reservations with special requests and work to block rooms accordingly.
• Have knowledge of hotel rates, discounts and how to handle each.
• Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.