Front Desk Specialist - USFTGP UMSA RCO Front End

Tampa General Hospital, Inc.; Tampa (FL); On-site; USD 22,000 - 30,000; Full time

Job summary

Academic Medical Group Inc. seeks a Front Desk Specialist to support patient check-in/out and administrative duties in Tampa. You will verify demographics, collect co-pays, and assist scheduling while educating patients on financial policies.

The role requires EPIC EMR experience, strong customer service, and excellent communication to ensure smooth patient flow and a positive experience for all providers and staff.

Qualifications

• High school diploma or GED required.
• Experience in a healthcare front desk or patient-facing admin role.
• Proficiency with EPIC EMR and accurate patient documentation.

Responsibilities

• Check-in/out patients in EPIC accurately and efficiently.
• Verify demographics and insurance, collect co-pays, issue receipts.
• Screen for pre-certifications, authorizations, or referrals; explain financial policies.
• Assist patients on arrival; direct to appropriate clinical areas.
• Process appointment paperwork and support patient flow.
• Answer, screen, and route calls for timely communication.
• Schedule appointments per clinical and operational needs.
• Document patient information in EPIC for team communication.
• Balance cash drawer and reconcile daily payments.
• Maintain a welcoming front office and uphold safety procedures.

Skills

Patient registration

EPIC EMR

Customer service

Scheduling

Communication

Education

High School Diploma or GED

Tools

EPIC

Job description

Job Description - Front Desk Specialist - USFTGP UMSA RCO Front End (260004M7)

Job Description

Front Desk Specialist - USFTGP UMSA RCO Front End - ( 260004M7 )

Description

The Front Desk Specialist is responsible for providing efficient, friendly, and accurate patient-facing support during check-in and check-out processes using EPIC. This role verifies patient demographics, collects co-payments, prepares required paperwork, assists with scheduling, and ensures all documentation is complete for seamless patient flow and proper billing. The specialist communicates with physicians, nurses, and various clinical and administrative staff to support coordinated care and maintain a positive patient experience. This role also proactively screens patients for required pre-certifications, authorizations, or referrals and educates them on financial policies and procedures. The Front Desk Specialist ensures all payment activities are properly reconciled and contributes to a smooth, professional, and welcoming front office environment.

What you will do

• Performs patient check-in and check-out processes in EPIC, ensuring accuracy and efficiency.
• Verifies patient demographics and insurance information, collects co-payments, and provides receipts for services.
• Screens scheduled patients for required pre-certifications, authorizations, and referrals, educating them on financial policies as needed.
• Assists patients upon arrival by answering questions, ensuring paperwork is completed, and directing them to appropriate clinical areas.
• Supports physicians and nurses by processing required appointment paperwork and facilitating smooth patient flow.
• Answers, screens, and routes telephone calls from patients, providers, internal departments, and external partners for timely communication.
• Completes patient scheduling tasks, ensuring appointments are arranged in accordance with clinical and operational needs.
• Documents all relevant patient information in EPIC to support clear communication within the clinical team.
• Reconciles daily payments, balances the cash drawer, and ensures proper closure of financial activities at the end of each shift.
• Maintains a positive patient experience by upholding safety protocols, following emergency procedures, and providing excellent customer service at all times.

Qualifications

Education Qualifications

• High School Diploma or GED

Experience Qualifications

• Prior experience in a healthcare, medical office, clinic, or customer-facing administrative environment, performing front desk or patient service duties.

Skills and Abilities

• Knowledge of patient registration, scheduling, and check-in/check-out workflows, including insurance, referrals, and authorization requirements.
• Proficiency in EPIC or similar electronic medical record systems, with the ability to document patient information accurately.
• Strong customer service and communication skills to interact professionally and compassionately with patients, staff, and providers.
• Ability to handle front desk financial functions, including co-payment collection, cash drawer balancing, and reconciliation processes.
• Organizational and multitasking skills to manage high-volume patient flow, phone calls, and administrative tasks in a fast-paced environment.
• Attention to detail and accuracy when verifying demographics, processing paperwork, and managing billing-related information.

Primary Location

Tampa

Work Locations

USF Health Cardiology 509 S. Armenia Ave. Suite 200 Tampa 33609

Eligible for Remote Work : On Site

Organization

Academic Medical Group Inc

Schedule

Full-time

Scheduled Days : Monday, Tuesday, Wednesday, Thursday, Friday