Front Desk Specialist - USFTGP South Tampa

Tampa General Hospital, Inc.; Tampa (FL); On-site; USD 22,000 - 30,000; Full time

Job summary

Academic Medical Group Inc is seeking a Front Desk Specialist in Tampa to provide efficient patient-facing support at check-in and check-out using EPIC. You will verify demographics, collect co-pays, assist with scheduling, and ensure all documentation is complete for proper billing and patient flow.

You will educate patients on financial policies, screen for necessary pre-certifications or authorizations, and support clinicians with paperwork and coordination of care in a fast-paced front

Qualifications

• High School Diploma or GED.
• Healthcare front desk experience in a medical office or clinic preferred.
• Experience with patient check-in/check-out and scheduling workflow.

Responsibilities

• Handle patient check-in/check-out in EPIC with accuracy.
• Verify demographics and insurance information; collect co-pays and provide receipts.
• Screen for pre-certifications, authorizations, or referrals; educate patients on policies.
• Assist arrivals with paperwork and direct to appropriate clinical areas.
• Process appointment paperwork and support smooth patient flow for clinicians.
• Answer and route calls from patients, providers, and staff.
• Schedule appointments according to clinical and operational needs.
• Document patient information in EPIC for clear team communication.
• Reconcile daily payments and balance cash drawer at end of shift.
• Uphold safety protocols and deliver excellent customer service.

Skills

EPIC experience

Front desk

Customer service

Communication

Education

High School Diploma or GED

Tools

EPIC

Job description

Job Description

Front Desk Specialist - USFTGP South Tampa - ( 260003ZJ )

Description

The Front Desk Specialist is responsible for providing efficient, friendly, and accurate patient-facing support during check-in and check-out processes using EPIC. This role verifies patient demographics, collects co-payments, prepares required paperwork, assists with scheduling, and ensures all documentation is complete for seamless patient flow and proper billing. The specialist communicates with physicians, nurses, and various clinical and administrative staff to support coordinated care and maintain a positive patient experience. This role also proactively screens patients for required pre-certifications, authorizations, or referrals and educates them on financial policies and procedures. The Front Desk Specialist ensures all payment activities are properly reconciled and contributes to a smooth, professional, and welcoming front office environment.

What you will do

• Performs patient check-in and check-out processes in EPIC, ensuring accuracy and efficiency.
• Verifies patient demographics and insurance information, collects co-payments, and provides receipts for services.
• Screens scheduled patients for required pre-certifications, authorizations, and referrals, educating them on financial policies as needed.
• Assists patients upon arrival by answering questions, ensuring paperwork is completed, and directing them to appropriate clinical areas.
• Supports physicians and nurses by processing required appointment paperwork and facilitating smooth patient flow.
• Answers, screens, and routes telephone calls from patients, providers, internal departments, and external partners for timely communication.
• Completes patient scheduling tasks, ensuring appointments are arranged in accordance with clinical and operational needs.
• Documents all relevant patient information in EPIC to support clear communication within the clinical team.
• Reconciles daily payments, balances the cash drawer, and ensures proper closure of financial activities at the end of each shift.
• Maintains a positive patient experience by upholding safety protocols, following emergency procedures, and providing excellent customer service at all times.

Qualifications

Education Qualifications

• High School Diploma or GED

Experience Qualifications

• Prior experience in a healthcare, medical office, clinic, or customer-facing administrative environment, performing front desk or patient service duties.

Skills and Abilities

• Knowledge of patient registration, scheduling, and check-in/check-out workflows, including insurance, referrals, and authorization requirements.
• Proficiency in EPIC or similar electronic medical record systems, with the ability to document patient information accurately.
• Strong customer service and communication skills to interact professionally and compassionately with patients, staff, and providers.
• Ability to handle front desk financial functions, including co-payment collection, cash drawer balancing, and reconciliation processes.
• Organizational and multitasking skills to manage high-volume patient flow, phone calls, and administrative tasks in a fast-paced environment.
• Attention to detail and accuracy when verifying demographics, processing paperwork, and managing billing-related information.

Primary Location

Tampa

Work Locations

Family Care Center Lois 2106 S. Lois Ave. Tampa 33629

Eligible for Remote Work : On Site

Organization

Academic Medical Group Inc

Schedule

Full-time

Scheduled Days : Monday, Tuesday, Wednesday, Thursday, Friday