Front Desk Specialist: Patient Experience & Admin

Smile-Doctors; Goose Creek (SC); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k)

Paid time off

Brace discounts

Job summary

Cox Orthodontics is seeking a Front Desk Coordinator I to join our Goose Creek, SC practice. You will greet patients, verify insurance, and manage front-office duties to keep our team running smoothly.

The role requires strong communication, basic accounting skills, and the ability to coordinate appointments and billing. A welcoming, team-focused environment and opportunities for growth are provided.

Qualifications

• High School Diploma or equivalent required.
• 1 year of administrative experience preferred.
• Bilingual to support diverse patient population.

Responsibilities

• Greet and receive customers, determine the nature of visit and notify team members.
• Perform various administrative duties as needed.
• Welcome visitors and provide information about clinic features.
• Answer, screen, and route incoming calls and take messages.
• Check-in and collect information from patients on first visit.
• Verify insurance information.
• Notify clinicians of patient arrival and readiness.
• Schedule appointments for returning patients.
• Print appointment reminders and school/work excuses.
• Adjust patient schedule as necessary.
• Coordinate payment arrangements or account resolutions.
• Receive, store, and deliver shipments and mail.
• Accept payments and post to accounts.
• Update charts and patient information.
• Support internal marketing initiatives and engage the team.

Skills

Effective communication

Written communication

Active listening

Bilingual

Education

High School Diploma or equivalent

Job description

Cox Orthodontics is seeking a Front Desk Coordinator I to join our Goose Creek, SC practice. You will greet patients, verify insurance, and manage front-office duties to keep our team running smoothly.

The role requires strong communication, basic accounting skills, and the ability to coordinate appointments and billing. A welcoming, team-focused environment and opportunities for growth are provided.