Front Desk Specialist: Patient Check-In & Scheduling

James Kyle Turnbo M D P S C; Paducah (KY); On-site; USD 32,000 - 42,000; Full time

Job summary

HealthWorks Family Medicine in Paducah, KY seeks a check-out/receptionist for a fast-paced front-office environment. You will greet patients, verify demographics and insurance, scan and update records in the EMR, and manage medical record requests with professional courtesy.

You must excel at multitasking, maintain a positive customer service mindset, and communicate clearly with patients and staff while prioritizing tasks in a busy clinic setting.

Qualifications

• Experience as a Receptionist preferred.
• Experience with office equipment (fax machines, printers) preferred.
• Professional attitude and appearance.
• Strong written and verbal communication skills.
• Excellent organizational and time-management skills.
• Multitasking and ability to prioritize tasks.
• Customer service oriented.

Responsibilities

• Greet patients professionally at the check-in window.
• Check patients in and verify demographics and insurance.
• Scan and update patient demographics and insurance into EMR.
• Manage medical record requests.
• Answer and direct incoming calls.
• Schedule, call, and reschedule patient appointments.
• Mail lab and diagnostic results to patients.
• Reconcile lab results in EMR to the correct patient chart.
• Sort incoming mail.
• Process incoming faxes to the EMR and route to correct location.
• Assist with other duties as assigned.

Skills

Receptionist experience

Office equipment

Written & verbal communication

Organizational skills

Multitasking

Customer service

Professional appearance

Tools

EMR

Fax machines

Printers

Job description

HealthWorks Family Medicine in Paducah, KY seeks a check-out/receptionist for a fast-paced front-office environment. You will greet patients, verify demographics and insurance, scan and update records in the EMR, and manage medical record requests with professional courtesy.

You must excel at multitasking, maintain a positive customer service mindset, and communicate clearly with patients and staff while prioritizing tasks in a busy clinic setting.