Patient Care Front Desk Specialist

Trinity Health; Kentucky; On-site; USD 32,000 - 42,000; Full time

Job summary

Trinity Health in Kentucky is seeking a detail-oriented front desk associate to perform a variety of front office duties in a medical practice. You will greet patients and visitors, collect accurate insurance and demographic information, and route calls while assisting with scheduling and check-out using EMR systems and standard office software.

The role emphasizes patient-centered care, strong communication, and teamwork within our mission-driven health system.

Qualifications

• High school graduate or GED equivalent.
• Minimum of 1 year front office and/or medical records experience.
• Must be proficient with computers and EMR systems.
• Basic knowledge of Microsoft Office and internet applications.
• Solid knowledge of medical terminology.
• Excellent interpersonal and customer service skills.

Responsibilities

• Greet and assist all patients and visitors.
• Secure accurate insurance and demographic information.
• Answer and route incoming telephone calls.
• Assist with patient check out and scheduling of procedures or future appointments.
• Perform medical records duties such as filing, scanning and send outs as required.

Skills

Front office experience

Interpersonal skills

Medical terminology

Education

High school diploma or GED

Tools

EMR systems

Microsoft Office

Internet applications

Job description

Trinity Health in Kentucky is seeking a detail-oriented front desk associate to perform a variety of front office duties in a medical practice. You will greet patients and visitors, collect accurate insurance and demographic information, and route calls while assisting with scheduling and check-out using EMR systems and standard office software.

The role emphasizes patient-centered care, strong communication, and teamwork within our mission-driven health system.