Front Desk Specialist — Member Experience & Sales

Crunch Fitness; Warren (MI); On-site; USD 17,000 - 21,000; Part time

Benefits offered by this job

Employee discount

Job summary

Crunch Fitness is seeking a friendly front desk agent to welcome members, check in guests, and create a positive gym experience in Michigan. You will generate appointments, tour prospects, enroll members, and stay knowledgeable about membership services and equipment.

This role emphasizes customer service, consistent follow-up, and accurate record keeping using our systems. The position is part-time with multiple shifts, in-person work, and opportunities to grow within a fast-expanding team

Qualifications

• Must be a United Citizen

Responsibilities

• Create a positive and inclusive environment for members checking in or seeking service at the front desk.
• Generate appointments through member referrals, networking, formal presentation, public demonstrations, master systems and phone calls.
• Follow up on prospects, conduct gym tours for all prospects and enroll them in a gym membership
• Be knowledgeable of membership services and gym equipment to effectively inform members and answer any questions.
• Continuously sell membership services as part of their regular sales presentation
• Maintain accurate records using Crunch Fitness VFP master systems (TI log, Club Activity, Web Leads, Production Book).
• Conduct daily facility walk around to ensure the cleanliness of the facility

Job description

Crunch Fitness is seeking a friendly front desk agent to welcome members, check in guests, and create a positive gym experience in Michigan. You will generate appointments, tour prospects, enroll members, and stay knowledgeable about membership services and equipment.

This role emphasizes customer service, consistent follow-up, and accurate record keeping using our systems. The position is part-time with multiple shifts, in-person work, and opportunities to grow within a fast-expanding team