Front Desk Specialist — Guest Care & Reservations

Guest Services, Inc.; New York (NY); On-site; USD 22,000 - 31,000; Full time

Job summary

Guest Services, Inc. is seeking a Front Desk Agent at Bear Mountain, NY. The role involves checking guests and vendors in and out, handling reservations, and operating the switchboard.

The agent will greet guests warmly, manage walk-in traffic, and coordinate with housekeeping to ensure smooth room assignment and billing processes. Requirements include a High School Diploma, strong customer service and computer skills, and the ability to stand for the full shift.

Qualifications

• High School Diploma or equivalent required.
• Typing, filing and cashiering experience preferred.
• Proficient in computer systems and basic office equipment.

Responsibilities

• Check guests and vendors in and out using the reservation system.
• Manage call activity, greet walk-ins and sign in customers.
• Register and assign rooms; provide room rate quotes and upsell when possible.
• Balance cash and charges on guest folios at shift end; respond to inquiries and resolve complaints.

Skills

Typing

Filing

Cash handling

Reservations coordination

Interpersonal skills

Computer proficiency

Multitasking

Phone/communication

Education

High School Diploma

Tools

Reservations system

POS system

Job description

Guest Services, Inc. is seeking a Front Desk Agent at Bear Mountain, NY. The role involves checking guests and vendors in and out, handling reservations, and operating the switchboard.

The agent will greet guests warmly, manage walk-in traffic, and coordinate with housekeeping to ensure smooth room assignment and billing processes. Requirements include a High School Diploma, strong customer service and computer skills, and the ability to stand for the full shift.