Front Desk Specialist (Bilingual Friendly)

Lutheran Social Services of the South, Inc. dba Upbring; Brownsville (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive PTO & paid holidays

Health, dental, vision insurance &

403(b) Plan

Employee Assistance Program

Discounted Gym Memberships

Job summary

Upbring in Brownsville, TX seeks a Receptionist to greet visitors, answer calls, and provide friendly administrative support in a family-centered environment.

You will manage badges, log visitors, route inquiries, handle mail and packages, and help keep the front desk organized while coordinating with staff.

Minimum qualifications include 21+ age, 1 year receptionist experience, strong communication and Microsoft Office skills; bilingual English/Spanish is preferred.

Qualifications

• Must be 21 years of age or older per licensing requirements.
• One (1) year previous receptionist experience.
• Ability to work in a fast-paced environment, while maintaining excellent customer service skills.
• Able to communicate in person and by telephone in a friendly and welcoming manner.
• Strong organizational and time management skills with the demonstrated ability to complete tasks in a timely manner and pay close attention to detail; ability to prioritize assigned tasks.
• Strong interpersonal and people skills with the ability to work and interact with diverse groups of people.
• Basic skills in Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook).
• Required experience, education, and technical or soft skills.

Responsibilities

• Welcome, greet and assist visitors in a courteous and professional manner. Allow visitors to wait in the lobby area until an escort is available.
• Provide and retrieve visitor badges and notify department or program staff of visitor arrivals.
• Maintain logs for visitors and staff. Issue badges and vests for New Employee Orientation (NEO); assign parking permits and door keycards to staff as required.
• Answer multiple phone lines and direct calls to the appropriate department or individual and/or take a message when deemed appropriate; screen phone calls to ensure the caller's questions or concerns are properly answered.
• Maintain and check the general program voicemail and forward calls to appropriate department or individual(s).
• Serve as a point of contact to assist with copier/printer/laminating documents.
• Maintain an appropriate level of supply inventory and organize office supplies as needed.
• Stock paper in copiers and shelves for easy access for staff.
• Ensure all incoming packages are organized while at the front desk until they are properly picked up; sort and distribute incoming mail; process outgoing mail and arrange for courier service as needed.
• Maintain program records to meet department and facility needs and compliance with regulatory requirements.
• Other duties and/or projects as assigned.

Skills

Age 21+

1 year receptionist experience

Customer service

Phone etiquette

Microsoft Office

Tools

Microsoft Office Suite

Job description

Upbring in Brownsville, TX seeks a Receptionist to greet visitors, answer calls, and provide friendly administrative support in a family-centered environment.

You will manage badges, log visitors, route inquiries, handle mail and packages, and help keep the front desk organized while coordinating with staff.

Minimum qualifications include 21+ age, 1 year receptionist experience, strong communication and Microsoft Office skills; bilingual English/Spanish is preferred.