Front Desk Spa Sales Associate

Hand & Stone Franchise Corp; Minneapolis (MN); On-site; USD 30,000 - 60,000; Full time

Benefits offered by this job

Beautiful spa in upscale lifestyle

Commissions & bonuses

Employee rewards program

Employee discounts

Sales training

Flexible schedule

Growth opportunities

Job summary

Hand & Stone Massage and Facial Spa in Saint Louis Park, MN is seeking a Front Desk Spa Sales Associate focused on client care, memberships, and service bookings. This role offers competitive wages plus commissions, incentives, and bonuses in a busy upscale spa.

You will educate guests on wellness options, drive sales of services and gift cards, and manage scheduling with a friendly, proactive approach. Weekend and evening availability is required.

Qualifications

• Excellent customer sales, promoting and customer service skills.
• Experience with retail, marketing, and/or membership sales.
• Exceptional communication, phone, and presentation skills.
• Ability to book services and proactively manage scheduling.
• Zenoti software experience a plus.
• Multitasking while maintaining a sense of calm in a busy environment.
• Friendly and positive attitude with strong problem-solving skills.

Responsibilities

• Maintain positive relationships with clientele and service providers.
• Educating guests on the importance of regular massages and/or facials as a health/wellness activity.
• Drive sales of services, memberships, and gift cards.
• Handle customer service needs or requests by the clientele.
• Effectively manage massage or facial appointment scheduling.
• Light cleaning and laundry at times.

Skills

Sales skills

Retail experience

Communication

Booking & scheduling

Zenoti

Multitasking

Positive attitude

Teamwork

Tools

Zenoti

Job description

Benefits:

• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• 401(k)
• Dental insurance
• Employee discounts
• Flexible schedule

Job Description

HAND & STONE MASSAGE AND FACIAL SPA

Do you love self care and want to connect with people to help them improve their health and wellness? If you enjoy working in a positive team environment that rewards excellent customer service and sales explore opportunities at our Spa! Hand & Stone at the West end is seeking client-focused and experienced membership and/or retail sales professionals to join our rapidly growing spa in an upscale shopping district.

The Front Desk Spa Sales Associate plays a key role in hosting our clients through a relaxing and rejuvenating experience as well as promoting and marketing the Hand & Stone Lifestyle Program as an effective approach to improving health and wellness. This is a commission based role with incentives based on performance. This role would require weekends and evenings.

The spa sales associate is responsible for:

• Maintaining positive relationships with clientele and service providers
• Educating guests on the importance of regular massages and/or facials as a key aspect of health and wellness
• Driving sales of services, memberships, and gift cards
• Appropriately handling any customer service needs or requests by the clientele
• Effective management of massage or facial appointment scheduling
• Light cleaning and laundry at times

HAND & STONE - Offering an oasis from life's extreme demands, Hand & Stone delivers high-quality spa experiences that replenish body, mind, and spirit at affordable prices. We are passionate about promoting optimal health and well-being as well as offering a collaborative environment for our employees to thrive. Below are some of our many aspects of working at Hand & Stone that our Front Desk Spa Sales Associates enjoy!

• Beautiful spa in a flourishing upscale lifestyle center
• Competitive wages plus commissions, incentives, and bonus
• Employee rewards program/employee referral bonus
• Employee discount programs
• Professional sales training and experience
• Flexible schedule
• Growth opportunities

REQUIREMENTS and SKILLS

• Excellent customer sales, promoting and customer service skills
• Experience with retail, marketing, and/or membership sales
• Exceptional communication, phone, and presentation skills required
• Ability to truly connect with clients with a passion for helping them achieve their wellness goals
• Ability to book services and proactively manage the scheduling of clients
• Zenoti Software experience a plus!
• Multitasking while maintaining a sense of calm in a busy environment
• Possess a friendly and positive attitude with strong problem-solving skills
• Accountable self-starter willing to take initiative
• Ability to work evenings and weekends
• Work collaboratively and reliably in a team environment

Shift

• 4 hour shift
• 8 hour shift
• Day shift
• Night shift
• Weekend Shift

Ability to Commute

• Saint Louis Park, MN 55416 (Required)

Work Location: In person