Spa Sales and Guest Service Associate

Hand & Stone - 302 Colonades Way - Cary, NC; Cary (NC); On-site; USD 2,182,118 - 2,755,200; Full time

Benefits offered by this job

40% OFF Products

Free Telemedicine access

Free monthly massage or facial

401(k) after 90 days

Paid time off after 1 year

Flexible schedule

Fun contests and team outings

Job summary

A leading spa and wellness center in Cary, NC, is seeking Spa Sales Associates to deliver exceptional customer service and sales support, helping to create 5-star experiences for clients. The role offers flexible scheduling, training for advancement, and a supportive team environment. No prior sales experience needed, just a positive attitude and willingness to learn.

Qualifications

• Positive, professional attitude and desire to be part of a fun, supportive team.
• Strong multi-tasking and attention to detail.
• Great communicator with confidence in client interactions.
• High school diploma or equivalent required.
• Flexibility for a mix of day, evening, and weekend shifts.

Responsibilities

• Welcome clients, build connections, and provide a 5-star experience.
• Confidently meet membership, gift card, and upgrade sales goals.
• Share service and promotion details with clarity and enthusiasm.
• Answer phones, book appointments, and manage client files.
• Help uphold spa cleanliness and organization.

Job description

Benefits

• 40% OFF Products
• FREE Massage & Facials
• FREE Telemedicine
• Employee discounts
• Flexible schedule
• Opportunity for advancement
• Training & development
• 401(k)
• Bonus based on performance
• Competitive salary
• Paid time off

Overview

At Hand & Stone, our vision is simple: to make each visit the best hour of our client’s month. As the face of the spa, Spa Sales Associates create memorable 5-star experiences through warm welcomes, exceptional service, and confident sales conversations.

Why Join Hand & Stone?

Opportunity – This role is more than answering phones. Our simple, stress-free commission model makes sales achievable and rewarding. Boost your paycheck while building a career with an industry leader backed by 20 years of proven success.

Convenience – We value balance and flexibility. With a variety of shifts, we work with you to create a supportive and stable schedule.

Training & Growth – Your career doesn’t stop at onboarding. We provide live sales webinars, coaching, and advancement opportunities into lead associate and management roles.

Family Focused – Enjoy meaningful work that improves lives—while supporting your own. Associates receive a 10% weekly KinderCare childcare discount.

What You’ll Do

• Welcome clients, build connections, and provide a 5-star experience.
• Confidently meet membership, gift card, and upgrade sales goals.
• Share service and promotion details with clarity and enthusiasm.
• Maintain knowledge of spa services and menu offerings.
• Answer phones, book appointments, and manage client files.
• Help uphold spa cleanliness and organization.
• Support team operations with various front desk responsibilities.

Pay & Benefits

• Base pay + commissions on memberships, gift cards, and service upgrades. Our 2025 average hourly rate is $15.84, with top associates earning up to $20/hr.
• FREE Telemedicine access.
• FREE monthly massage or facial + 50% off additional services.
• 40% off retail products.
• 401(k) after 90 days.
• PTO after 1 year.
• Fun contests, team outings, and prize opportunities.
• Flexible leadership team with lots of advancement potential.

What We’re Looking For

• A positive, professional attitude and desire to be part of a fun, supportive team.
• Strong multi-tasking and attention to detail.
• Great communicator with confidence in client interactions.
• High school diploma or equivalent required.
• Full-time: Flexibility for a mix of day, evening, and weekend shifts (all staff work at least one Sat or Sun shift).
• Part-time: At least one evening and one weekend shift required.

No sales experience needed—just bring confidence, consistency, and a great attitude. We’ll give you the tools and training to succeed!