Key Holder, Chestnut Hill

Equinox; Newton (MA); On-site; USD 20,664 - 27,552; Part time

Job summary

Equinox in Newton, Massachusetts is seeking part-time staff to provide exceptional customer service and support studio operations. The role requires a minimum of 20 hours weekly, including weekends.

Responsibilities include assisting studio management, maintaining cleanliness, and ensuring a positive class experience. Ideal candidates will have strong customer service skills, excellent communication, and a proactive attitude.

Qualifications

• Must have customer service experience.
• Must have excellent communication skills and be able to work with a wide range of personalities.
• Must be willing to initiate tasks and perform duties without direction.

Responsibilities

• Provide high level customer service and hospitality to clients.
• Assist the Studio Management in daily studio tasks and projects.
• Maintain a positive attitude and take initiative.

Skills

Customer service experience

Ability to prioritize and multi-task

Excellent communication skills

Problem solving skills

Organizational skills

Friendly and professional phone etiquette

Job description

We’re purpose-driven. With every ride, we aim to redefine health and happiness. It’s all about being more than a workout: SoulCycle is a mind-body-soul experience, built on community, love, respect, acceptance, and a lot of fun. It comes to life through the ride, the relationships, and the unparalleled hospitality. And all of that comes from our people. Join us—we’d love to have you

Our Mission

To foster an open, diverse, & inclusive community—while embracing each unique individual exactly as they are. We empower each other by listening with an open mind, finding ways to learn and grow together, and always nurturing a sanctuary of trust. To make a real, lasting impact, we’ll work nonstop to embrace and create change. Because nobody is equal until everyone is equal.

Job Description

Part‑time employees must have at least 3 days of availability week over week, totaling 20 hours, with at least one of those days being a Saturday or Sunday. Additionally, all employees are expected to be available to work peak holiday shifts.

The responsibilities and duties of this position described here are representative of those an employee must perform. This is not a comprehensive list and other duties may be assigned.

ROLES AND RESPONSIBILITIES:

• Provide high level customer service and hospitality to clients
• Assist the Studio Management in daily studio tasks and projects
• Maintain a positive attitude and take initiative
• Provide support to the SoulCycle instructors to ensure a successful class check‑in process
• Work as a cohesive team with all SoulCycle staff members to ensure efficiency and camaraderie
• Assist with the training and coaching of new hires for the front desk staff team
• Maintain product knowledge for all studio retail operations
• Maintain the distinct SoulCycle aesthetic, appearance, atmosphere and culture
• Studio cleaning and prepping, including cleaning of exercise equipment (bikes, weights), floors and mirrors
• Common area cleaning, including, front desk, lockers, retail shelves, office and hallways
• Bathroom and changing room cleaning

Qualifications

• Must have customer service experience
• Must have the ability to prioritize and multi‑task within a fast‑paced environment
• Must be willing to initiate tasks and perform duties without direction
• Must have excellent communication skills and be able to work with a wide range of personalities
• Must have outstanding customer service and problem solving skills
• Must have a positive, can‑do attitude
• Must have friendly and professional phone and email etiquette
• Must have superior organizational skill
• must have at least 3 days of availability week over week totaling 20 hours with one of those days being a Saturday or Sunday.
• All employees are expected to be available to work peak holiday shifts.