Front Desk Service Agent/Night Auditor

Holiday Inn Express East Peoria, Riverfront; East Peoria (IL); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a forward-thinking hospitality group as a Front Desk Guest Service Agent/Night Auditor, where you'll play a vital role in delivering exceptional customer service. This position offers a flexible schedule, allowing you to balance work and life seamlessly. You'll handle guest reservations, check-ins, and provide assistance with inquiries, ensuring every guest feels welcomed and valued. With opportunities for growth and travel discounts, this is a fantastic chance to advance your career in the hospitality industry. If you have a passion for service and thrive in a dynamic environment, we want to hear from you!

Benefits

Health and Dental Insurance

401K

Voluntary Life Insurance

Travel Discounts

Growth Opportunities

Qualifications

• Previous hotel or relevant customer service experience is preferred.
• Proficient in Microsoft Office suite.

Responsibilities

• Provides high-quality customer service to guests.
• Handles guest reservations and check-ins/outs.
• Answers and transfers phone calls efficiently.

Skills

Customer Service

Microsoft Excel

Microsoft Word

Microsoft Outlook

Flexible Schedule

Education

High School Diploma or GED

Job description

Holiday Inn Express East Peoria is currently adding a Front Desk Guest Service Agent/Night Auditor to our team! We are looking for individuals who are able to work a variable schedule based on need. Hours are 2nd shift 3pm to 11pm (days vary) and 3rd shift 11pm to 7am (Friday, Saturday & Sunday).

Who We Are:

Frontier Hospitality Group has been locally owned since 1950. We operate seven hotels across five fantastic brands and our growth keeps climbing. We believe in a work/life harmony that fits our employees' lifestyles. Whether that means you want to work three days or five we've got you covered.

Benefits to Working Here:

• Health and Dental Insurance, 401K, and Voluntary Life Insurance (all that good adult stuff you need).
• Travel Discounts to relax and refresh.
• Growth opportunities to keep you challenged in your career.

Essential Duties and Responsibilities:

• Provides high-quality customer service.
• Handles guest reservations.
• Answers and transfers phone calls.
• Handles guest check-ins and outs along with questions, complaints, etc.
• Other duties as required with the department.

Qualifications and Requirements:

• High School Diploma or GED (nice to have but not required).
• Previous hotel or relevant customer service experience.
• Proficient in Microsoft Excel, Word, and Outlook.
• Ability to work a flexible schedule including weekends.

EOE/AA/Disabled Veteran