Front Desk Security Officer

Security Management Innovation; Miami (FL); On-site; USD 21,000 - 28,000; Full time

Job summary

SMI Security is seeking a professional Front Desk Security Officer for an overnight shift at a high-rise residential building in Miami. The role emphasizes a professional front-desk presence and excellent resident, guest, and vendor service.

The ideal candidate will work Monday–Friday, 11:00 PM–7:00 AM, and must be comfortable working independently, managing packages, and using computer software and electronic systems. Florida security licensing requirements apply.

Qualifications

• Front desk, concierge, residential security, or customer-service experience.
• Experience using computer software and electronic security systems.
• Experience handling packages and maintaining package logs preferred.
• Excellent verbal and written communication skills.
• Strong customer-service and interpersonal skills.
• Ability to work independently with minimal supervision.
• Must meet Florida security licensing and employment requirements.
• Bilingual English/Spanish communication strongly preferred.

Responsibilities

• Maintain a professional and visible security presence at the building's front desk.
• Monitor and control access to the property in accordance with established security procedures.
• Greet and assist residents, guests, vendors, and visitors in a professional and courteous manner.
• Verify visitors and provide access following property security protocols.
• Receive, document, organize, and secure packages per building procedures.
• Accurately enter package information into computer systems.
• Utilize computer software and electronic systems to complete daily security duties.
• Maintain logs, reports, and documentation throughout the shift.
• Monitor building activity and report unusual or emergency situations.
• Communicate with property management and SMI Security management as needed.
• Work independently with attention to detail and follow post orders.
• Maintain professional appearance and customer-service standard at all times.
• Perform other security and front-desk responsibilities as assigned.

Skills

Front desk experience

Customer service experience

Bilingual English/Spanish

Tools

Computer software

Electronic systems

Job description

SMI Security is seeking a professional, dependable, and customer-service-oriented Front Desk Security Officer to join our security team at a high-rise residential building.

This position is ideal for an experienced security professional who understands the importance of maintaining a professional front-desk presence while providing excellent customer service to residents, guests, vendors, and building personnel.

The successful candidate must be comfortable working independently during the overnight hours, utilizing computer software, managing package-related responsibilities, and maintaining a professional and welcoming presence at the front desk.

Position Details:

Position: Front Desk Security Officer.

Schedule: Monday – Friday, 11:00 PM – 7:00 AM.

Pay Rate: $17.50 per hour.

Location: High-Rise Residential Building.

Shift: Overnight.

Primary Responsibilities:

• Maintain a professional and visible security presence at the building's front desk.
• Monitor and control access to the property in accordance with established security procedures.
• Greet and assist residents, guests, vendors, and visitors in a professional and courteous manner.
• Verify visitors and provide appropriate access while following property security protocols.
• Receive, document, organize, and properly secure packages in accordance with building procedures.
• Accurately enter package information and other required information into computer-based systems.
• Utilize computer software and electronic systems to complete daily security and front-desk responsibilities.
• Maintain accurate logs, reports, and documentation throughout the shift.
• Monitor building activity and promptly report unusual, suspicious, or emergency situations.
• Communicate effectively with property management and SMI Security management when assistance is required.
• Work independently while maintaining strong attention to detail and following post orders.
• Maintain a professional appearance, demeanor, and customer-service standard at all times.
• Perform other security and front-desk responsibilities as assigned.

Candidate Qualifications:

SMI is looking for a mature, dependable, and professional individual who can demonstrate:

• Previous front desk, concierge, residential security, or customer-service experience preferred.
• Previous experience working with computer software and electronic systems.
• Experience handling packages and maintaining accurate package logs is strongly preferred.
• Excellent verbal and written communication skills.
• Strong customer-service and interpersonal skills.
• Ability to work independently with minimal supervision.
• Ability to remain professional and composed when dealing with residents, guests, and challenging situations.
• Strong attention to detail and organizational skills.
• Reliable attendance and the ability to report to work on time for every scheduled shift.
• Ability to follow written and verbal instructions, post orders, and company policies.
• Bilingual English/Spanish communication skills are strongly preferred.
• Must meet all applicable Florida security licensing and employment requirements.

What We Are Looking For:

The ideal candidate will be someone who understands that this position is more than simply sitting at a front desk. You will be representing SMI Security and the property and are expected to provide a professional security presence while delivering a high level of customer service.

This position requires someone who is reliable, responsible, computer-literate, customer-service focused, and comfortable working independently overnight.

If you are looking for a stable overnight security position and believe you have the experience and professionalism to represent SMI Security at a high-rise property, we encourage you to apply.

SMI Security
6802 NW 77th Court
Miami, FL 33166