Front Desk & Scheduling Specialist – Patient Services

UPMC; Pittsburgh (Allegheny County); Hybrid; USD 32,000 - 52,000; Full time

Job summary

UPMC Vision Institute invites applications for a Patient Services Representative at the St. Margaret location in Pittsburgh.

This full-time role involves greeting patients, scheduling appointments, checking in/out, collecting payments, and supporting daily front office tasks. The position requires traveling roughly 20% to support other UPMC Vision Institute locations, working Monday through Friday with daylight shifts, and delivering compassionate, patient-centered service across clinical staff

Qualifications

• Excellent customer service and communication skills.
• Experience with scheduling, check-in/check-out, and patient registration.
• Ability to verify insurance and collect copayments or payments.

Responsibilities

• Greet patients and verify/update registration information.
• Schedule follow-up appointments and refer to ancillary services as needed.
• Collect copayments and payments at the point of service.
• Assist with insurance verification and HIPAA-compliant processes.
• Promote patient portal usage and assist with registration.

Skills

Customer service

Front desk coordination

Cash handling

Tools

Biometrics enrollment

MyUPMC portal

Job description

UPMC Vision Institute invites applications for a Patient Services Representative at the St. Margaret location in Pittsburgh.

This full-time role involves greeting patients, scheduling appointments, checking in/out, collecting payments, and supporting daily front office tasks. The position requires traveling roughly 20% to support other UPMC Vision Institute locations, working Monday through Friday with daylight shifts, and delivering compassionate, patient-centered service across clinical staff