Patient Services Specialist — Multi-Location Support

UPMC Mercy Health Center; Pittsburgh (Allegheny County); On-site; USD 36,000 - 48,000; Full time

Job summary

UPMC Vision Institute in Pittsburgh is hiring a Patient Services Representative at St. Margaret to greet patients, schedule appointments, verify and update patient information, and manage check-in/check-out processes.

The role includes collecting payments and supporting daily front office operations, with 20% travel to multiple locations region-wide. The position emphasizes exceptional customer service to patients, families, and clinical staff, with a Monday–Friday daylight schedule and varied

Responsibilities

• Greet patients warmly and guide them through self-arrival technology or check-in at the desk based on patient preference.
• Collect copayments and other payments at the point of service; update registration information at checkout.
• Schedule follow-up appointments and connect patients with resources for ancillary services at checkout.
• Assist patients in navigating the MyUPMC portal and provide clear instructions for use.
• Verify insurance benefits and obtain signatures for consent and financial responsibility following HIPAA rules.
• Triage and route phone calls; support scanning and faxing duties; stay current on portal navigation for patient access.

Job description

UPMC Vision Institute in Pittsburgh is hiring a Patient Services Representative at St. Margaret to greet patients, schedule appointments, verify and update patient information, and manage check-in/check-out processes.

The role includes collecting payments and supporting daily front office operations, with 20% travel to multiple locations region-wide. The position emphasizes exceptional customer service to patients, families, and clinical staff, with a Monday–Friday daylight schedule and varied