Vision Care Front Desk Specialist

UPMC; Pittsburgh (Allegheny County); On-site; USD 32,000 - 52,000; Full time

Job summary

UPMC Vision Institute at St. Margaret in Pittsburgh seeks a friendly Patient Services Representative to be the first contact for patients, handling scheduling, registration, insurance verification, and front office tasks in a fast-paced ophthalmology setting.

The role emphasizes strong communication, multitasking, and problem-solving skills, with about 20% travel to other UPMC Vision Institute locations as needed; rotating daytime hours are required.

Qualifications

• Completion of high school graduate or equivalent is required.
• Two years of experience in medical/billing/customer service preferred.
• Knowledge of medical terminology preferred.
• Prior experience with health records systems (Epic, Medipac) preferred.

Responsibilities

• Greet patients warmly and guide them through check-in or self-arrival options.
• Collect copayments and payments at the point of service; verify and update registration.
• Schedule follow-up appointments and connect patients to ancillary services as needed.
• Assist with insurance verification and HIPAA-compliant consent processes.
• Triage calls, perform administrative duties, and support portal navigation for patients.
• Support patient navigation of the MyUPMC portal and ensure smooth continuity of care.

Skills

Communication

Multitasking

Problem-solving

Education

High School Diploma or equivalent

Tools

Epic

Medipac

Job description

UPMC Vision Institute at St. Margaret in Pittsburgh seeks a friendly Patient Services Representative to be the first contact for patients, handling scheduling, registration, insurance verification, and front office tasks in a fast-paced ophthalmology setting.

The role emphasizes strong communication, multitasking, and problem-solving skills, with about 20% travel to other UPMC Vision Institute locations as needed; rotating daytime hours are required.