Front Desk & Scheduling Specialist

Bernstein Orthodontics; Watsonville (CA); On-site; USD 42,000 - 66,000; Full time

Job summary

Wow! Smiles in Watsonville, CA is seeking a Scheduling Coordinator to be the face of the practice. You will manage appointment scheduling, patient communications, payments, and patient questions while ensuring a warm, professional experience.

You will greet patients, verify demographics, handle recall systems, and support the clinical, admin and sales teams. This role requires HIPAA knowledge, strong communication, and a friendly, detail-oriented approach.

Qualifications

• Experience in front-desk or scheduling preferred.
• Strong communication with patients and team required.
• Attention to HIPAA and patient confidentiality.

Responsibilities

• Open and close office following protocols.
• Answer calls professionally and greet patients.
• Verify and update demographic information.
• Manage scheduling of appointments and recall system.
• Receive and post patient payments and update ACH info.
• Prepare end-of-day reports and deposits.
• Support sales and marketing with events and intake.

Skills

Customer service

Professional communication

Organization

HIPAA knowledge

Job description

Wow! Smiles in Watsonville, CA is seeking a Scheduling Coordinator to be the face of the practice. You will manage appointment scheduling, patient communications, payments, and patient questions while ensuring a warm, professional experience.

You will greet patients, verify demographics, handle recall systems, and support the clinical, admin and sales teams. This role requires HIPAA knowledge, strong communication, and a friendly, detail-oriented approach.