Front Desk Sales & Wellness Coordinator

Massage Envy; Chicago (IL); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Commission on memberships

Massage/skin care service monthly

Product discounts

Growth opportunities

Job summary

Massage Envy Lakeview is hiring for a dynamic front desk role focused on delivering warm, professional client interactions and driving membership sales. You will manage the appointment book, communicate with clients, and support daily clinic operations in a welcoming Lakeview setting.

Ideal candidates bring 2+ years in sales and customer service, strong communication, reliability, and a team-first attitude.

Qualifications

• 2+ years of sales and customer service experience.
• Strong communication skills.
• Professional, dependable, and punctual.
• Comfortable receiving and giving coaching.
• Detail-oriented and organized.
• Flexible availability (including some evenings and weekends).
• A team-first mindset with personal accountability.

Responsibilities

• Manage the appointment book and client communication.
• Drive membership sales and service enhancements.
• Follow up on leads via phone and email.
• Support member retention through proactive outreach.
• Maintain an organized, welcoming front desk and lobby.
• Set the tone for professionalism and client care.
• Support clinic operations wherever needed.
• Maintain a clean, organized, and welcoming clinic environment.
• Support daily operational tasks including light cleaning of common areas and restrooms.
• Assist with in-house laundry to ensure treatment rooms are fully prepared and stocked.

Skills

Sales experience

Customer service

Communication skills

Punctuality

Coaching receptiveness

Detail-oriented

Team player

Job description

About Us

Massage Envy Lakeview is part of a nationwide wellness brand focused on massage, stretch, and skin care as essential components of whole-body wellness.

At our Lakeview clinic, we’ve built something special: a stable, supportive and professional environment where both clients and staff feel valued. Many of our team members have been here for years. We’re looking for someone who wants the same kind of long-term home.

This Role Is a Great Fit If You:

• Naturally create a warm, organized, professional environment.
• Stay calm when the phone is ringing, clients are arriving, and the schedule needs adjusting.
• Enjoy sales and confidently connect clients to memberships, enhancements, and retail.
• Someone proactive and that likes to take ownership.
• Value accountability, teamwork, and consistent standards.
• Want to grow within a structured, supportive environment.

What You’ll Do:

• Manage the appointment book and client communication.
• Drive membership sales and service enhancements.
• Follow up on leads via phone and email.
• Support member retention through proactive outreach.
• Maintain an organized, welcoming front desk and lobby.
• Set the tone for professionalism and client care.
• Support clinic operations wherever needed.
• Maintain a clean, organized, and welcoming clinic environment.
• Support daily operational tasks including light cleaning of common areas and restrooms.
• Assist with in-house laundry to ensure treatment rooms are fully prepared and stocked.

What We’re Looking For:

• 2+ years of sales and customer service experience.
• Strong communication skills.
• Professional, dependable, and punctual.
• Comfortable receiving and giving coaching.
• Detail-oriented and organized.
• Flexible availability (including some evenings and weekends).
• A team-first mindset with personal accountability.

Compensation & Perks:

• $17/hour starting pay
• Benefits include access to medical, dental, and vision insurance plans (employee-paid) - Full time employees.
• Commission on memberships sold
• Full-time schedule with structured flexibility
• One complimentary massage, skincare, or stretch service monthly
• Product discounts
• Performance recognition programs
• Supportive leadership invested in your growth

Why This Role Stands Out

We’re looking for someone who wants to build a long-term career in a professional wellness environment and contribute to a culture of stability, respect, and growth.

If that sounds like you,

*ME SPE Franchising, LLC (“ME SPE”) is a national franchisor of independently owned and operated franchised locations. The franchisee for each individual franchised location, not ME SPE, Massage Envy Franchising, LLC (“MEF”), or any of their affiliates, is the sole employer for all positions posted for a location, and each franchisee is not acting as an agent for ME SPE, MEF, or any of their affiliates. Hiring criteria, benefits and compensation are set by each franchisee and vary by location