Front Desk Associate

Massage Envy; Southlake (TX); On-site; USD 18,000 - 19,000; Full time

Benefits offered by this job

Healthcare coverage

Paid time off

Referral bonus

Training provided

Free massage service monthly

Product discount

Job summary

Massage Envy Southlake East is seeking staff for both full-time and part-time roles. The team focuses on delivering exceptional customer experiences and growing the member base on Total Body Care.

Training is provided, including product and service knowledge, with a monthly complimentary massage or skincare service for staff and discounts on products. Positions offer flexible hours across day and evening shifts, with opportunities to develop client relationships and upsell Wellness Programs in a

Qualifications

• Retail or sales experience preferred
• Strong math and computer skills
• Excellent people skills and guest relations
• Knowledge of massage and skincare services beneficial

Responsibilities

• Provide outstanding customer service and help guests feel valued
• Educate clients on services and retail products, book future services, and promote wellness programs
• Greet clients, schedule services, answer calls and emails, and respond to inquiries
• Help grow and retain a client base through in-person and outreach efforts

Job description

Be Supported as You Pursue Your Career in Wellness

At Massage Envy Southlake East, we encourage your passion, empower your growth, and value YOU. As a team, we're committed to delivering excellent experiences and growing our member base to help more people on their wellness journey.

Perks & Pay:

• Competitive base pay of $13.00 - $14.00/hourly plus tips, bonuses, and commissions
• Healthcare including medical, dental and vision plans for full-time employees
• Paid time off for full-time employees
• Employee referral bonus program
• Employee Assistance Program
• A flexible schedule for a better work/life balance
• In-depth product and service training
• A free massage, skincare or stretch service each month
• 15% off most products

Qualified Candidates:

• Have previous retail or sales experience (preferred)
• Are critical thinkers with excellent math and computer skills and the ability to multitask
• Have great people skills and can establish positive relationships with guests
• Are supporters of total body care with a general knowledge of massage and skin care services

Day-to-Day:

• Provide outstanding customer service and help everyone feel valued and understood
• Promote the value of Total Body Care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging homecare retail purchases based on service provider recommendations
• Support clinic flow by greeting clients, scheduling services, answering phone calls, responding to emails, and addressing questions
• Help grow and retain a client base both in-person and through phone/email outreach

Culture & Support:

• Award programs (like Sales Associate of the Year)
• Trained leadership that is invested in YOUR success
• A caring, supportive community of other professionals that uplift each other and share knowledge

Job Type & Schedule:

• Full-Time and Part-Time Positions Available
• Monday to Friday, Day Shift, Evening Shift, Weekends, Holidays, Choose your own hours

*ME SPE Franchising, LLC (“ME SPE”) is a national franchisor of independently owned and operated franchised locations. The franchisee for each individual franchised location, not ME SPE, Massage Envy Franchising, LLC (“MEF”), or any of their affiliates, is the sole employer for all positions posted for a location, and each franchisee is not acting as an agent for ME SPE, MEF, or any of their affiliates. Hiring criteria, benefits and compensation are set by each franchisee and vary by location