Front Desk & Member Services Specialist

Goldfish Swim School - Westford; Westford (MA); On-site; USD 17,000 - 21,000; Part time

Benefits offered by this job

Leadership roles

Flexible hours

Great pay

Valuable work experience

Increased social opportunities

Future references/referrals

Job summary

Goldfish Swim School - Westford is seeking a Front Desk Customer Service Representative to welcome families, process registrations, and drive sales. You’ll be the first contact for customers, manage scheduling for birthdays, and maintain a friendly, organized front desk.

Role requires a high school diploma or GED, 2 years of customer service/office experience, and basic computer skills (Google, Excel). CPR/First Aid certification is required and training is provided where needed.

Qualifications

• High school diploma or GED required; some college preferred.
• Two years of customer service and/or administrative office experience required.
• Intermediate level computer skills using Google, Excel and other software.

Responsibilities

• Answers telephones, responds to inquiries, takes messages and screens calls.
• Conducts sales calls for prospective members.
• Processes student registrations using effective sales/customer service techniques.
• Schedules and manages birthday/pool parties and supervises staff.
• Resolves customer concerns/complaints professionally.
• Assists clients with merchandise purchases.
• Greets parents and students; checks in students on attendance system.
• Maintains cleanliness of front desk and related areas.
• Updates promotions and literature; makes collection calls.
• Prepares daily student lesson schedules for staff.
• Enforces safety rules and administers first aid when necessary.

Skills

Interpersonal communication

Ability to work with children

Education

High School Diploma or GED

Some college preferred

Tools

Google

Excel

Job description

Goldfish Swim School - Westford is seeking a Front Desk Customer Service Representative to welcome families, process registrations, and drive sales. You’ll be the first contact for customers, manage scheduling for birthdays, and maintain a friendly, organized front desk.

Role requires a high school diploma or GED, 2 years of customer service/office experience, and basic computer skills (Google, Excel). CPR/First Aid certification is required and training is provided where needed.