Front Desk Sales / Member Services

Goldfish-Swim-School; Wexford (Allegheny County); On-site; USD 22,042,000 - 26,174,000; Part time

Benefits offered by this job

Free swim lessons for children and SIB

Paid training and lifeguard cert.

Set weekly schedule

Bonus based on performance

Company parties

Employee discounts

Job summary

Goldfish Swim School Columbia is seeking a part-time Front Desk Sales & Member Services representative with strong sales skills to help grow memberships and deliver an exceptional family experience. You will engage families, process registrations, and support front desk operations in a welcoming, high-energy environment.

You will join a culture-driven team committed to WOW customer service, with paid training and opportunities for advancement, including lifeguard certification.

Qualifications

• Part-time Front Desk Sales & Member Services representative role requiring strong sales abilities.
• Experience delivering exceptional customer service and helping families find solutions.
• Ability to meet enrollment goals and maintain accurate front desk records.

Responsibilities

• Support membership growth by connecting with prospective families and converting inquiries.
• Welcome and assist members and new families, providing information and personalized service.
• Process registrations and scheduling, and support front desk operations with accurate records.
• Coordinate events and birthday parties to enhance member experience.
• Maintain a clean, welcoming, and organized environment for guests and staff.
• Deliver outstanding customer service and resolve member questions or concerns.

Skills

Sales skills

Relationship building

Customer service

Job description

Benefits:

• Free uniforms
• Opportunity for advancement
• Training & development
• Bonus based on performance
• Company parties
• Employee discounts

At Goldfish Swim School, we’re not only passionate about building confident swimmers - we’re passionate about building careers. Our team creates the Golden Experience and WOW customer service that keeps families choosing Goldfish week after week, making learning (and work) FUN!

We’re looking for a part time Front Desk Sales & Member Services representative with strong sales skills to join our team! If you love building relationships and helping people find the right solution for their needs and if you’re motivated by accomplishing goals and supporting business growth, this could be the role for you.

O-fish-ial Summary:

In this position, you’ll be one of the first people families interact with at Goldfish Swim School. You will be responsible for supporting membership growth and delivering an exceptional family experience through sales, relationship building, and front desk operations.

Perks & Benefits:

• Great hourly pay ($17 per hour) + performance-based bonus opportunities
• Paid training and lifeguard certification
• Set weekly schedule
• Free swim lessons for children and siblings
• Culture-driven company that practices our core values as much as our swim skills

What success looks like:

• Growing membership by connecting with prospective families and helping them find the right swim lesson program, contacting new inquiries promptly and converting into memberships
• Parents trust you as their go-to resource throughout their swim journey and new families feel welcomed, informed and excited to enroll
• Achieving daily, weekly, and monthly enrollment goals
• Building relationships with current and prospective members through phone calls, follow-up communication, and in-person interactions
• Delivering exceptional customer service while answering questions and resolving concerns
• Processing registrations, scheduling lessons, and supporting front desk operations, maintaining accurate records and assisting with administrative responsibilities
• Coordinating birthday parties and in-school special events
• Creating a welcoming, clean, and organized environment for members and guests
• Supporting a positive team culture and contribute to the overall Goldfish experience

What else should you know?

• All team members receive Lifeguard, CPR, First Aid, and AED certification
• Schedule will include at least one weekday evening (until 8:30pm) and one weekend (Saturday/Sunday) shift per workweek
• The work environment contains a warm, humid pool environment with moderate noise levels
• We’re looking for enthusiastic team members who enjoy connecting with people, achieving goals, and creating positive experiences

At Goldfish Swim School - Columbia, our core values are at the heart of everything we do and are behind every decision we make, both in water and in life. That includes the commitment to treating all people with integrity, compassion and trust. We’re dedicated to building a team who is diverse in background, identity, perspective, culture and experience. As a proud equal opportunity employer, we value the qualities and characteristics that make you who you are.