Front Desk Sales / Member Services

Goldfish Swim School; Fox Chapel (Allegheny County); On-site; USD 23,000 - 28,000; Part time

Benefits offered by this job

Free uniforms

Opportunity for advancement

Training & development

Bonus based on performance

Employee discounts

Free food & snacks

Free swim lessons for children and sib

Job summary

Goldfish Swim School - Fox Chapel is seeking a part-time Front Desk Sales & Member Services representative with strong sales skills. You will be the first point of contact for families, helping them find the right swim lesson program while delivering an exceptional experience.

Responsibilities include driving membership growth, handling inquiries, enrolling families, and coordinating events with the front desk team.

Qualifications

• Part-time Front Desk Sales & Member Services role.
• Requires strong sales skills and ability to connect with families.
• Ability to meet enrollment goals and deliver great service.

Responsibilities

• Grow membership by connecting with prospective families and converting inquiries into memberships.
• Be the go-to resource for families during their swim journey, making them feel welcome and informed.
• Achieve daily, weekly, and monthly enrollment goals.
• Build relationships with current and prospective members through calls, follow-ups, and in-person interactions.
• Deliver exceptional customer service and resolve questions or concerns.
• Process registrations, schedule lessons, and support front desk operations.
• Coordinate birthday parties and in-school events.
• Create a welcoming, organized environment for members and guests.
• Support a positive team culture and contribute to the Goldfish experience.

Skills

Sales skills

Customer service

Relationship building

Communication

Job description

Benefits:

• Free uniforms
• Opportunity for advancement
• Training & development
• Bonus based on performance
• Employee discounts
• Free food & snacks

At Goldfish Swim School, we’re not only passionate about building confident swimmers - we’re passionate about building careers. Our team creates the Golden Experience and WOW customer service that keeps families choosing Goldfish week after week, making learning (and work) FUN!

We’re looking for a part time Front Desk Sales & Member Services representative with strong sales skills to join our team! If you love building relationships and helping people find the right solution for their needs and if you’re motivated by accomplishing goals and supporting business growth, this could be the role for you.

O-fish-ial Summary:

In this position, you’ll be one of the first people families interact with at Goldfish Swim School. You will be responsible for supporting membership growth and delivering an exceptional family experience through sales, relationship building, and front desk operations.

Perks & Benefits:

• Great hourly pay ($17 per hour) + performance-based bonus opportunities
• Paid training and lifeguard certification
• Set weekly schedule
• Free swim lessons for children and siblings
• Culture-driven company that practices our core values as much as our swim skills

What success looks like:

• Growing membership by connecting with prospective families and helping them find the right swim lesson program, contacting new inquiries promptly and converting into memberships
• Parents trust you as their go-to resource throughout their swim journey and new families feel welcomed, informed and excited to enroll
• Achieving daily, weekly, and monthly enrollment goals
• Building relationships with current and prospective members through phone calls, follow-up communication, and in-person interactions
• Delivering exceptional customer service while answering questions and resolving concerns
• Processing registrations, scheduling lessons, and supporting front desk operations, maintaining accurate records and assisting with administrative responsibilities
• Coordinating birthday parties and in-school special events
• Creating a welcoming, clean, and organized environment for members and guests
• Supporting a positive team culture and contribute to the overall Goldfish experience

What else should you know?

• All team members receive Lifeguard, CPR, First Aid, and AED certification
• Schedule will include at least one weekday evening (until 8:30pm) and one weekend (Saturday/Sunday) shift per workweek
• The work environment contains a warm, humid pool environment with moderate noise levels
• We’re looking for enthusiastic team members who enjoy connecting with people, achieving goals, and creating positive experiences

At Goldfish Swim School - Fox Chapel, our core values are at the heart of everything we do and are behind every decision we make, both in water and in life. That includes the commitment to treating all people with integrity, compassion and trust. We’re dedicated to building a team who is diverse in background, identity, perspective, culture and experience. As a proud equal opportunity employer, we value the qualities and characteristics that make you who you are.