Front Desk and Sales Associate

Goldfish Swim School; Rochester (MI); On-site; USD 21,000 - 28,000; Part time

Job summary

Goldfish Swim School is seeking a friendly and driven Front Desk and Sales Associate to greet families, guide them through enrollment, and drive membership sales at our Rochester location. You’ll be the first contact families have, blending customer service with sales while maintaining a welcoming environment.

The role emphasizes strong communication, organized processes, and dependable follow-through, with required CPR/First Aid/AED certifications and availability for evening and weekend

Qualifications

• Previous customer service or administrative experience preferred.
• Must be available for evening and weekend shifts.
• CPR, First Aid, and AED certifications required through Goldfish Swim School.

Responsibilities

• Greet members and families at check-in.
• Answer phones and conduct outbound sales calls to prospective members.
• Guide families through enrollment using sales and customer service techniques.
• Handle customer concerns professionally and provide solutions.
• Assist families with merchandise and vending purchases.
• Make calls to resolve open account issues.
• Maintain a clean, organized front desk and lobby area.
• Enforce safety rules and administer first aid when necessary.

Skills

Communication skills

Phone & in-person interaction

Organizational skills

Customer service experience

Basic computer skills

CPR/First Aid/AED certifications

Job description

Job Title: Front Desk and Sales Associate

Reports to: Assistant Manager - Sales

FLSA Status: Part time, Non-Exempt

Summary: We’re looking for a friendly, driven, and detail-oriented Front Desk and Sales Associate to be the welcoming face of our Front Desk. This is a people-first role - you’ll connect with prospective and current members every single day and guide families through enrollment. If you love talking to people, thrive in a fast-paced environment, and take pride in making a great first impression, this role is for you.

Duties and Responsibilities:

• Greet every member and family warmly at check-in and make them feel welcomed from the moment they walk through the door.
• Answer phones, respond to inquiries, and conduct outbound sales calls to prospective members with a positive, confident approach.
• Guide families through the student registration process using effective sales and customer service techniques.
• Handle customer concerns and complaints professionally, with a solution driven approach.
• Assist families with merchandise and vending purchases.
• Make calls to resolve open account issues with professionalism and care.
• Maintain a clean, organized, and well-stocked front desk, snack area, changing rooms, restrooms, and lobby area.
• Enforce safety rules and administer first aid when necessary.

What We’re Looking For:

• A natural communicator who is comfortable on the phone and in person with families of all backgrounds.
• Comfortable learning new software - we’ll train you on our systems.
• Organized, dependable, and proactive about following through on tasks and commitments.
• Previous customer service or administrative experience preferred.
• Basic computer skills.
• Required to obtain CPR, First Aid, and AED certifications through Goldfish Swim School.
• Must be available for evening and weekend shifts.

What Success Looks Like:

• Every family who calls or walks in leaves feeling heard, helped, and excited to enroll.
• Enrollment numbers grow because follow-up is consistent and conversations are genuine.
• The front desk runs smoothly - schedules are ready, check-ins are seamless, and nothing falls through the cracks.
• Families feel confident they’re in the right place from their very first interaction.

Our Culture:

At Goldfish Swim School, we believe every child deserves to be safe in and around water. Our team is passionate, people-first, and committed to a golden experience every day. As a Front Desk and Sales Associate, you’re often the very first voice a family hears - and the reason they choose us.