Front Desk Sales / Member Services

Goldfish Swim School - Waugh Chapel; Gambrills (MD); On-site; USD 22,000 - 28,000; Part time

Benefits offered by this job

Paid training

Lifeguard certification

Set weekly schedule

Free swim lessons

Job summary

Goldfish Swim School - Waugh Chapel is seeking a part-time Front Desk Sales & Member Services representative. You will be the first point of contact for families, driving membership growth through relationships and sales while delivering an exceptional experience at the front desk.

You’ll support registrations, lesson scheduling, and event coordination, with a focus on welcoming new families and guiding them to the right swim lesson options.

Qualifications

• Strong sales skills and ability to help families find the right solution.
• Enjoy building relationships and providing helpful guidance.
• Motivated by achieving goals and supporting business growth.

Responsibilities

• Support membership growth by connecting with prospective families and converting inquiries into memberships.
• Provide exceptional customer service at the front desk and assist with questions and concerns.
• Process registrations and scheduling of lessons to keep the front desk running smoothly.
• Coordinate birthday parties and in-school events to create positive experiences for families.
• Maintain accurate records and assist with administrative tasks at the desk.
• Foster a welcoming, clean environment and contribute to a positive team culture.

Skills

Sales skills

Customer service

Relationship building

Job description

At Goldfish Swim School, we’re not only passionate about building confident swimmers - we’re passionate about building careers. Our team creates the Golden Experience and WOW customer service that keeps families choosing Goldfish week after week, making learning (and work) FUN!

We’re looking for a part time Front Desk Sales & Member Services representative with strong sales skills to join our team! If you love building relationships and helping people find the right solution for their needs and if you’re motivated by accomplishing goals and supporting business growth, this could be the role for you.

O-fish-ial Summary:

In this position, you’ll be one of the first people families interact with at Goldfish Swim School. You will be responsible for supporting membership growth and delivering an exceptional family experience through sales, relationship building, and front desk operations.

Perks & Benefits:

• Great hourly pay ($16 per hour) + performance-based bonus opportunities
• Paid training and lifeguard certification
• Set weekly schedule
• Free swim lessons for children and siblings
• Culture-driven company that practices our core values as much as our swim skills

What success looks like:

• Growing membership by connecting with prospective families and helping them find the right swim lesson program, contacting new inquiries promptly and converting into memberships
• Parents trust you as their go-to resource throughout their swim journey and new families feel welcomed, informed and excited to enroll
• Achieving daily, weekly, and monthly enrollment goals
• Building relationships with current and prospective members through phone calls, follow-up communication, and in-person interactions
• Delivering exceptional customer service while answering questions and resolving concerns
• Processing registrations, scheduling lessons, and supporting front desk operations, maintaining accurate records and assisting with administrative responsibilities
• Coordinating birthday parties and in-school special events
• Creating a welcoming, clean, and organized environment for members and guests
• Supporting a positive team culture and contribute to the overall Goldfish experience

What else should you know?

• All team members receive Lifeguard, CPR, First Aid, and AED certification
• Schedule will include at least one weekday evening (until 8:30pm) and one weekend (Saturday/Sunday) shift per workweek
• The work environment contains a warm, humid pool environment with moderate noise levels
• We’re looking for enthusiastic team members who enjoy connecting with people, achieving goals, and creating positive experiences

At Goldfish Swim School - Waugh Chapel, our core values are at the heart of everything we do and are behind every decision we make, both in water and in life. That includes the commitment to treating all people with integrity, compassion and trust. We’re dedicated to building a team who is diverse in background, identity, perspective, culture and experience. As a proud equal opportunity employer, we value the qualities and characteristics that make you who you are.