Front Desk Sales & Guest Experience - Climbing Gym

Central Rock Gym; Syracuse (IN); On-site; USD 22,000 - 29,000; Full time

Job summary

Central Rock Gym in Syracuse, NY is seeking a Front Desk Sales team member who will be the first point of contact for members and guests, helping them navigate programs and memberships while delivering a welcoming experience.

You will greet visitors, give facility tours, process registrations and sales, operate the member system, and support a fun, inclusive climbing community with exceptional customer service.

Qualifications

• Flexible schedule including nights, weekends, early mornings, and some holidays.
• Friendly, approachable and energetic personality.
• Strong communication, customer service, and sales skills.
• Experience working with children and comfortable working around large groups.

Responsibilities

• Greet members and guests and answer questions about the facility, programs, and memberships.
• Actively promote and sell memberships, day passes, programs, and retail products.
• Provide engaging tours of the facility and explain the benefits of CRG memberships and services.
• Operate the RGP system for memberships, registrations, and sales transactions.
• Process registrations, review all required forms and waivers, and issue climbing gear.
• Facilitate instruction and orientation for new climbers.
• Monitor the gym for unsafe practices and behavior not in line with fostering a welcoming environment.
• Maintain a clean gym including changing filters, sweeping, mopping, spraying shoes, cleaning bathrooms, and tidying communal areas.
• Answer phone calls and respond to guest inquiries.
• Develop proficiency in top rope belaying and teach belay classes if working in a full-scale rope climbing location.
• Support the team in maintaining a fun, welcoming, and inclusive environment.
• Other duties as required.

Skills

Customer service

Sales

Communication

Teamwork

Job description

Central Rock Gym in Syracuse, NY is seeking a Front Desk Sales team member who will be the first point of contact for members and guests, helping them navigate programs and memberships while delivering a welcoming experience.

You will greet visitors, give facility tours, process registrations and sales, operate the member system, and support a fun, inclusive climbing community with exceptional customer service.