Climbing Gym Member Experience Concierge

Central Rock Gym; Stoneham (MA); On-site; USD 19,000 - 25,000; Part time

Job summary

Central Rock Gym in Stoneham, MA is seeking a friendly Front Desk Sales team member to greet guests, promote memberships, and ensure a welcoming experience. You will tour facilities, process registrations, and help grow our member community with outstanding customer service.

Flexible schedule with weekends/evenings required; ability to work independently or as part of a team is valued. Prior retail or service experience helps; climbing knowledge is a plus but not required.

Qualifications

• Flexible schedule - nights, weekends, mornings, and some holidays.
• Friendly, approachable and energetic personality.
• Strong communication, customer service and sales skills.
• Experience with children and comfortable around large groups.
• Climbing knowledge helpful but not required.
• Comfortable at heights and able to lift up to 50 lbs.

Responsibilities

• Greet members and guests and answer questions about facility and memberships.
• Promote and sell memberships, day passes, programs, and retail products.
• Provide facility tours and explain benefits of CRG memberships.
• Operate the registration system for memberships, registrations and sales.
• Process registrations, review forms/waivers, issue climbing gear.
• Facilitate instruction and orientation for new climbers.
• Maintain a clean gym, including floors, bathrooms and gear.
• Answer phone calls and respond to guest inquiries.
• Develop belay skills and teach classes when needed.
• Support a fun, welcoming, and inclusive environment.

Skills

Communication

Customer Service

Sales

Teamwork

Multitasking

Job description

Central Rock Gym in Stoneham, MA is seeking a friendly Front Desk Sales team member to greet guests, promote memberships, and ensure a welcoming experience. You will tour facilities, process registrations, and help grow our member community with outstanding customer service.

Flexible schedule with weekends/evenings required; ability to work independently or as part of a team is valued. Prior retail or service experience helps; climbing knowledge is a plus but not required.