Front Desk Staff - Fitness Facility

Central Rock Gym; Stoneham (MA); On-site; USD 19,000 - 25,000; Part time

Job summary

Central Rock Gym in Stoneham, MA is seeking a friendly Front Desk Sales team member to greet guests, promote memberships, and ensure a welcoming experience. You will tour facilities, process registrations, and help grow our member community with outstanding customer service.

Flexible schedule with weekends/evenings required; ability to work independently or as part of a team is valued. Prior retail or service experience helps; climbing knowledge is a plus but not required.

Qualifications

• Flexible schedule - nights, weekends, mornings, and some holidays.
• Friendly, approachable and energetic personality.
• Strong communication, customer service and sales skills.
• Experience with children and comfortable around large groups.
• Climbing knowledge helpful but not required.
• Comfortable at heights and able to lift up to 50 lbs.

Responsibilities

• Greet members and guests and answer questions about facility and memberships.
• Promote and sell memberships, day passes, programs, and retail products.
• Provide facility tours and explain benefits of CRG memberships.
• Operate the registration system for memberships, registrations and sales.
• Process registrations, review forms/waivers, issue climbing gear.
• Facilitate instruction and orientation for new climbers.
• Maintain a clean gym, including floors, bathrooms and gear.
• Answer phone calls and respond to guest inquiries.
• Develop belay skills and teach classes when needed.
• Support a fun, welcoming, and inclusive environment.

Skills

Communication

Customer Service

Sales

Teamwork

Multitasking

Job description

Central Rock Gym isn’t just a climbing gym - it’s a community-powered space where confidence is built, limits are challenged, and everyone is welcome. From first-time climbers nervously tying in to seasoned athletes projecting hard routes, CRG is a place where people come to grow - physically, mentally, and socially.

Our gyms are vibrant, high-energy environments that combine world-class climbing with fitness, youth programs, and a strong sense of belonging. What truly sets us apart isn’t just the walls - it’s the people who create the experience every day.

Summary:

As a Front Desk Sales team member, you will be the first point of contact for members and guests while managing front desk operations. This role plays a key part in driving membership sales and introducing new guests to the CRG community. Responsibilities include greeting guests, providing facility tours, explaining programs and memberships, processing sales and check-ins, and maintaining a welcoming and organized environment. You will help create an outstanding CRG experience by delivering excellent customer service while supporting the growth of our membership community.

Responsibilities:

• Greet members and guests and answer questions about the facility, programs, and memberships.
• Actively promote and sell memberships, day passes, programs, and retail products.
• Provide engaging tours of the facility and explain the benefits of CRG memberships and services.
• Operate the RGP system for memberships, registrations, and sales transactions.
• Process registrations, review all required forms and waivers, and issue climbing gear.
• Facilitate instruction and orientation for new climbers.
• Monitor the gym for unsafe practices and behavior not in line with fostering a welcoming environment.
• Maintain a clean gym including changing filters, sweeping, mopping, spraying shoes, cleaning bathrooms, and tidying communal areas.
• Answer phone calls and respond to guest inquiries.
• Develop proficiency in top rope belaying and teach belay classes if working in a full-scale rope climbing location.
• Support the team in maintaining a fun, welcoming, and inclusive environment.
• Other duties as required.

Requirements:

• Flexible schedule - ability to work nights, weekends, early mornings, and some holidays.
• Friendly, approachable, and energetic personality.
• Strong communication, customer service, and sales skills with the ability to confidently recommend memberships and programs.
• Experience working with children and comfortable working around large groups of people.
• Climbing specific knowledge is extremely helpful but not required.
• Comfortable being at heights of 40+ feet and ability to lift up to 50 lbs. a plus.
• Ability to multi-task and prioritize a variety of tasks.
• Self-motivated, self-directed, and able to work both independently and as part of a team.