Front Desk Sales / Customer Service

WellBiz Brands, Inc.; Hanover (MA); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Commission + Monthly Bonuses

Paid Time Off

Holiday Pay

Complimentary monthly massage or skin‑

Health Insurance

Dental/Vision

Retirement Savings with matching (401k

Job summary

Elements Massage Hanover is hiring a Customer Service / Sales Associate to greet clients, follow our proven sales process to sell the monthly Elements Wellness Program, and build lasting loyalty in a welcoming studio environment.

The role emphasizes listening to new and existing clients, turning feedback into excellent service, with opportunities for commissions, monthly bonuses, paid time off, holiday pay, and studio massage perks alongside health and retirement benefits.

Qualifications

• Prior retail sales experience preferred, selling memberships or services in-person to potential clients.
• Customer Service in a spa-like or similar environment is preferred; catering experiences that distinguish their value with attention, hospitality, and execution.
• Familiarity with modern office tools and systems; scheduling and payments are all processed with easy-to-learn computer programs.
• Driven to create the best work environment for the employees and the best experiences for the client.
• Flexible Availability.

Responsibilities

• Follow the proven sales process to sell the monthly Elements Wellness Program and build customer loyalty.
• Listen to all new clients, established clients, and prospective clients.
• Turn every incident of client criticism to a story of great customer service.

Skills

Customer service

Sales skills

Listening skills

Communication

Job description

At Elements Massage Hanover, we value our people, and work-life balance is key. We listen to and invest in our team members. Our philosophy is to communicate effectively, encourage collaboration, and provide the proper resources for everyone to excel. We are hiring a Customer Service / Sales Associate in our Hanover studio.

Pay & Benefits

• $17-$18/hour depending on experience
• Commission + Monthly Bonuses
• Paid Time Off
• Holiday Pay
• A complimentary monthly massage or skin care service at the studio
• Health Insurance
• Dental/Vision
• Retirement Savings with matching (401 (k) or SIMPLE IRA)

Here’s What We Are Looking For

• Ability to follow our proven sales process to sell the monthly Elements Wellness Program and build customer loyalty.
• The right candidate must like talking, but more importantly, love listening to all new clients, established clients, and prospective clients.
• The right candidate can turn every incident of client criticism to a story of great customer service.

Qualifications

• Prior retail sales experience preferred, selling memberships or services in‑person to potential clients.
• Customer Service in a spa‑like or similar environment is preferred; catering experiences that distinguish their value with attention, hospitality, and execution.
• Familiarity with modern office tools and systems; scheduling and payments are all processed with easy‑to‑learn computer programs.
• Driven to create the best work environment for the employees and the best experiences for the client.
• Flexible Availability

©2023 Elements Therapeutic Massage, LLC (“ETM”). Each Elements Massage® studio is independently owned and operated. Franchise owners are solely responsible for all employment decisions and matters regarding their independently owned and operated studios. All individuals hired by franchise owners’ studios are their employees, not those of ETM. Elements Massage® + design are registered trademarks owned by ETM.