Front Desk Sales Associate

Scenthound Naples, FL; Naples (FL); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a vibrant team at a forward-thinking dog care company where your passion for dogs and sales can shine! As a Sales & Front Desk Associate, you will play a crucial role in promoting health and wellness for dogs while providing top-notch customer service. This position offers a dynamic work environment filled with energetic interactions and opportunities for career growth. If you love dogs and enjoy connecting with customers, this is the perfect chance to make a meaningful impact in the lives of pets and their owners. Embrace the joy of working in a fun-loving atmosphere where every day brings new challenges and rewards!

Benefits

Competitive hourly base pay plus commission

Merit-based pay increases

Training and development

Career growth path

Complimentary Escentials service membership

Retail and additional services discounts

Energetic, fun-loving work environment

Uniform shirts

Endless licks and wags

Qualifications

• Sales and customer service experience is essential for this role.
• Proficiency in technology and ability to manage multiple clients.

Responsibilities

• Drive membership sales and manage customer appointments.
• Provide exceptional service and resolve customer concerns.

Skills

Sales experience

Customer service experience

Computer/Technology proficiency

Ability to connect with customers

Problem-solving skills

Attention to detail

Time-management

Accountability

Job description

Love Dogs? Join the Pack!

Scenthound is a new concept in dog care. We keep dogs clean and healthy by providing routine care and basic grooming services with a focus on wellness. Sound awesome? Let's talk!

Perks and Benefits:

1. Competitive hourly base pay plus commission
2. Merit-based pay increases
3. Training and development
4. Career growth path (Assistant Manager, Manager)
5. Complimentary Escentials service membership
6. Retail and additional services discounts
7. Energetic, fun-loving work environment
8. Uniform shirts
9. Endless licks and wags

About the Position:

The Sales & Front Desk Associate is a key position at Scenthound, focused on selling memberships while providing exceptional service to every customer.

This position requires:

1. Sales experience and confidence (membership sales are highly valued!)
2. Customer service experience (retail, restaurant)
3. Computer/ Technology proficiency
4. Ability to service multiple clients at once
5. A passion for dogs and dog health & wellness!
6. Reliable transportation

Who We Are Looking For:

We are searching for a goal-oriented team member who has a passion for sales and customer service! A successful Sales & Front Desk Associate is outgoing, self-motivated, an independent problem solver, and a compassionate dog lover!

Tasks:

1. Drive membership sales through health and wellness education
2. Drive key performance indicators – average ticket price and rebook ratio – through memberships, service add-ons, and retail sales
3. Answer phone calls, schedule customer appointments, manage customer profiles and records
4. Manage customer expectations; Resolve customer concerns; Retain memberships
5. Adhere to Scenthound sanitary and cleaning practices – keep the reception area clean and presentable
6. Perform other tasks and duties as assigned by the Scenter Manager

Skills and Abilities:

1. Confidence in selling services and products
2. Ability to connect with customers (both canine and human!) and provide outstanding customer service
3. Ability to learn our products and services to educate the dog parents; speak to our values and culture as the basis for our services
4. Effective communication with team members and dog parents (in person and on the phone)
5. Independently solve problems using Scenthound values and culture as a guide
6. Attention to detail
7. Time-management; Scheduling appointments efficiently
8. Accountability; hold oneself and others to Scenthound standards