Front Desk Sales Associate

Massage Envy South OC; Los Angeles (CA); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Free massage services

Free skincare products

Employee discounts on services

Healthcare benefits

Flexible scheduling

Paid training

Job summary

Massage Envy South OC is seeking a Front Desk Wellness Experience Associate to be the friendly face of our clinic, delivering concierge-style service and guiding guests toward wellness routines.

You’ll thrive in a fast-paced, sales-driven setting, enjoying growth opportunities, bonuses, and employee perks like discounts on services and products.

Qualifications

• Customer-focused hospitality experience preferred.
• Sales-minded with ability to upsell memberships.
• Energetic, warm demeanor and professional presence.

Responsibilities

• Deliver an elevated guest experience in person and on the phone.
• Build relationships with members and first-time guests.
• Educate guests on services, wellness benefits, and memberships.
• Meet and exceed sales goals through memberships and services.
• Schedule appointments and optimize provider schedules.
• Recommend skincare and retail products based on guest needs.
• Maintain a clean, welcoming clinic environment.
• Assist with inventory and daily operational tasks.

Skills

Guest service

Sales

Relationship-building

Communication

Teamwork

Job description

Front Desk Wellness Experience Associate

Hourly + Monthly Bonuses + Growth Opportunities

Join one of the highest-performing wellness teams in Southern California with Massage Envy.

Who We Are

At Massage Envy, we believe self-care is essential--not a luxury. As the nation's leading provider of massage and skincare services, we help guests prioritize wellness through customized massage therapy, Total Body Stretch services, advanced facials, Chemical Treatments, Microderm Infusion, Dermaplaning, LightStim therapies, Hydrafacial, CBD enhancements, and more.

Our South Orange County locations have proudly served the community since 2008 and continue to rank among the top-performing clinics in the region. Across our Aliso Viejo, Laguna Niguel, Mission Viejo South, and Lake Forest clinics, we support over 5,000 active members and a fast-growing guest base. We are busier than ever--which means consistent traffic, strong earning potential, and real career growth opportunities for the right people.

Our mission is simple:

Every guest should leave feeling better than when they arrived.

About the Role

This is not your average front desk position.

As a Wellness Experience Associate, you are the face of the clinic and a key part of the guest experience. You'll create meaningful connections with members and guests while helping them commit to consistent wellness routines through personalized recommendations and exceptional service. This role is perfect for someone who thrives in a fast-paced, people-centered environment and enjoys sales, hospitality, wellness, and relationship-building.

You'll Thrive Here If You

• Love creating positive experiences and connecting with people
• Naturally bring high energy, warmth, and professionalism
• Enjoy sales and feel confident making personalized recommendations
• Are motivated by goals, bonuses, and growth opportunities
• Work well under pressure and stay solution-oriented
• Value teamwork, accountability, and communication
• Want your ideas, effort, and attitude to matter
• Are passionate about health, wellness, skincare, or self-care
• Want a long-term opportunity with development potential

What You'll Do

• Deliver an elevated guest experience both in person and over the phone
• Build strong relationships with members and first-time guests
• Educate guests on services, wellness benefits, and membership options
• Meet and exceed sales goals through membership conversions and service recommendations
• Schedule appointments and optimize provider schedules
• Recommend enhancements, skincare, and retail products based on guest needs
• Support a clean, organized, and welcoming clinic environment
• Assist with inventory and daily operational tasks
• Work collaboratively with massage therapists, estheticians, and leadership teams

Compensation & Perks

• $18-$20/hour based on experience
• Competitive monthly bonus opportunities
• Paid training and ongoing development
• Clear growth and leadership opportunities
• Free massage and skincare services
• Free prestige skincare products
• Employee membership discounts on services and retail
• Healthcare benefits for employees working 30+ hours/week
• Paid sick leave
• Flexible scheduling
• Referral bonuses
• Monthly team contests and incentives

Why Candidates Choose Us

• Established, high-volume clinics with consistent guest flow
• Supportive, team-oriented culture
• Professional environment with strong operational leadership
• Opportunity to grow within a multi-location organization
• Wellness-focused workplace that values work/life balance
• Fast-paced environment where high performers are recognized and rewarded