Assistant Sales & Clinic Manager

Massage Envy; Chicago (IL); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Employee discount

Flexible schedule

Health insurance

Paid time off

Vision insurance

Job summary

Massage Envy is seeking a hands-on Assistant Sales & Clinic Manager who thrives in a fast-paced, performance-driven setting. You will lead the front desk sales team, actively sell memberships, and coach associates in real time to achieve targets while delivering exceptional guest experiences on the floor.

Collaborate with the Clinic Manager to maintain operations and culture. You’ll run daily huddles, monitor performance, and be a role model for outstanding customer service, accountability, and

Qualifications

• Leadership or supervisory experience in sales, retail, hospitality, fitness, or customer service.
• Proven ability to motivate teams and drive results.
• Strong sales mindset with confidence in coaching others to sell.
• Excellent communication, accountability, and problem-solving skills.
• Ability to multitask and lead effectively in a fast-paced environment.
• Positive, professional, and team-oriented attitude.
• Comfortable having performance-based conversations and holding team members accountable.

Responsibilities

• Lead & develop the team, coaching associates in real time and driving membership growth.
• Lead by example through active selling and guest engagement.
• Run daily huddles focused on goals, motivation, and performance; provide real-time feedback and recognition.
• Support membership conversions, upgrades, enhancements, and pre-booking; reduce cancellations through effective retention.
• Partner with the Clinic Manager to oversee daily operations, scheduling, and ensuring a welcoming clinic environment.

Skills

Leadership

Sales mindset

Coaching

Communication

Multitasking

Team motivation

Job description

Lead People. Drive Sales. Deliver Exceptional Guest Experiences.

Massage Envy is looking for a motivated, business-minded leader who thrives in a fast-paced, performance-driven environment. This role is ideal for someone who enjoys coaching teams, driving sales results, and leading daily operations while creating an exceptional guest experience.

As an Assistant Sales & Clinic Manager, you’ll work alongside the Clinic Manager to lead the front desk sales team, drive membership growth, support operational excellence, and build a positive, high-performing culture. This is not a behind-the-scenes management role—you’ll lead by example on the floor, actively selling memberships, coaching associates in real time, and helping the team succeed every day.

We’re looking for someone who is equally passionate about people, performance, and business results.

What You’ll Do

• Lead & Develop the Team


• Coach, motivate, and hold associates accountable to sales and service expectations


• Lead by example through active selling and guest engagement


• Run daily huddles focused on goals, motivation, and performance


• Provide real-time coaching, feedback, and recognition throughout shifts


• Help create a positive, energetic, and winning team culture

Drive Sales & Membership Growth

• Personally maintain strong membership sales performance and closing rates


• Support associates in using our sales framework to build guest relationships and close sales


• Drive membership conversions, upgrades, enhancements, and pre-booking


• Reduce membership cancellations through effective retention and \"save\" conversations


• Monitor performance metrics and identify opportunities for growth and improvement

Support Daily Operations

• Partner with the Clinic Manager to oversee daily business operations


• Manage schedules, staffing flow, and shift execution


• Ensure a clean, organized, and welcoming clinic environment


• Maintain strong operational standards and guest satisfaction


• Step in wherever needed to support the team and business

What Makes You a Great Fit

• Leadership or supervisory experience in sales, retail, hospitality, fitness, or customer service


• Proven ability to motivate teams and drive results


• Strong sales mindset with confidence in coaching others to sell


• Excellent communication, accountability, and problem-solving skills


• Ability to multitask and lead effectively in a fast-paced environment


• Positive, professional, and team-oriented attitude


• Comfortable having performance-based conversations and holding team members accountable

Success in This Role Looks Like

• Consistently achieving and exceeding membership sales goals


• Building a highly engaged, motivated, and accountable team


• Improving guest retention and reducing membership attrition


• Creating a positive culture focused on service, sales, and teamwork


• Supporting smooth daily operations while delivering exceptional guest experiences

Why Join Massage Envy?

• Growth opportunities into Clinic Manager and higher leadership roles


• Competitive pay plus performance incentives


• Ongoing leadership development and sales coaching


• Be part of a business that positively impacts guests’ health and wellness


• Work with a supportive team that values gratitude, empathy, consistency, optimism, and excellence

If you’re a hands‑on leader who loves developing people, driving sales, and creating a high‑performing team culture, we’d love to meet you.

Benefits:

• 401(k)


• Dental insurance


• Employee discount


• Flexible schedule


• Health insurance


• Paid time off


• Vision insurance