Front Desk Sales Associate

Massage Envy; Aliso Viejo (CA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Flexible schedules

Paid training

Free Massage and Skincare Services

Free Prestige Skincare Products

Free employee membership

Healthcare benefits (30+ hours/week)

Job summary

Massage Envy in Aliso Viejo, CA is seeking team members who enjoy helping guests feel their best through massage, stretch and skincare services. You will work with clients in-person and on the phone, delivering friendly service and explaining wellness options.

This role offers flexible schedules, paid training, and opportunities to grow within the company. Join a supportive team that values health, balance, and a positive vibe while helping members access exclusive services and products.

Qualifications

• Customer service experience is preferred.
• Extroverted and people-focused teamwork.
• Desire for growth and learning in a wellness environment.

Responsibilities

• Handle in-person and phone guest interactions with a friendly, helpful approach.
• Present and promote Massage Envy wellness programs.
• Schedule appointments and upsell services and retail products.
• Assist in inventory and maintain a clean, sanitary workspace.
• Build lasting relationships with clients and colleagues.

Skills

Customer service

People skills

Team player

Positive attitude

Growth mindset

Job description

Join our Massage Envy team and learn about all of the amazing benefits and career opportunities within the Massage Envy family!

Who we are:

We are a family- owned and operated Massage Envy Franchise dedicated to the mission of providing customizable massage, stretch and skincare services to ALL. Our locations include the Aliso Viejo, Laguna Niguel, Mission Viejo South and Lake Forest clinics, servicing over 10 cities with over 5,000 members! Our clinics are some of the top performing locations in the nation.

What we believe:

Here at Massage Envy, we believe that body work is not just a luxury for the lucky few, but a pivotal necessity for us ALL!

You will fit right in if you

• LOVE customer service and putting smiles on people's faces
• Consider yourself an extrovert who is a PEOPLE PERSON!
• Value your health and wellness and thrive in an team environment
• A positive work culture that understands the need for work-life balance and the desire to have fun while you work!
• Want a work environment where your opinions and ideas matter!
• Are a team player willing to do what it takes to get the job done
• See challenges as opportunities
• Come to work with a positive attitude and good vibes!
• Want to grow within a company and develop your skills in a professional environment

What's in it for you

• Flexible Schedules
• Paid Training and endless growth opportunities
• Free Massage and Skincare Services
• Free Prestige Skincare Products
• Free Employee Membership (discounts on member pricing for all services and retail products)
• Healthcare Benefits (30+hours/week)
• Hourly wage plus a competitive bonus structure for membership sales & monthly contests
• Paid Sick Leave
• Referral Bonuses

What a day looks like

• Over the phone and in-person customer service interactions
• Presenting and SELLINGthe wellness program (maintain 30% sales closing)
• Scheduling appointments and upselling enhancements and retail products
• Manage inventory processes
• Building empathetic relationships and connections with clients & co-workers
• Accepting constructive feedback in a professional manner that promotes growth
• Demonstrating and maintaining knowledge of all current service offerings and promotions
• Assist in maintaining a clean and sanitary work environment